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BarneyHamilton
Participating Frequently
May 27, 2012 8:03 AM UTC
Question

Help! Photoshop CS6 hangs when using brush, clone, healing brush tools etc on Mac

I am having a big problem when using the new CS6 on my Mac (os x 10.7.4). When switching to a new tool, like a brush, or clone stamp, or healing brush etc, Photoshop hangs for about 20 seconds before resuming. It's not 3rd party plug-ins, because I get the same behaviour when I run using the shift key and third party plug-ins are disabled. It doesn't happen every time, but it happens frequently. I've heard that others have had similar problems... are there any solutions - is it a known bug?

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    Chris Cox
    Chris Cox
    Legend
    May 27, 2012 5:59 PM UTC

    Not a known bug, and we've never seen behavior like that.

    Have you tried resetting your preferences?

    Is there anything in common with the sessions where you see the problem?  (using a particular operation, certain files, etc.)?

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    BarneyHamiltonAuthor
    Participating Frequently
    May 28, 2012 7:24 AM UTC

    Chris - have tried resetting preferences, yes. Nothing in common with the sessions when I see the problem - it happens all the time, every session, every file, and about 70% of the time when I switch tools.

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    Fried Egg Sandwich
    Fried Egg Sandwich
    Participating Frequently
    May 27, 2012 12:01 PM UTC

    Having the same problem as you. Select brush tool > freeze 20 seconds, select type tool > freeze 20 seconds, select move tool > freeze 20 seconds.

    Like you I tried disabling any third party plugs, brushes, fonts etc, which didn't help.

    I noticed this bahaviour in the beta and did report it. Extrememly disapointed that it's still happening in the final and ruining what is otherwise a solid update.

    My system: OSX 10.6.8, 2x2.26 Quad Core Intel Mac Pro Nehalem model. 16GB Ram, ATI Radeon HD 4870, Wacom Intuos 3, dual 30" Apple Cinema Displays.

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    Anonymous
    May 28, 2012 12:32 AM UTC

    The first release of CS6 is mostly like the beta.  The bug fixes will come with dot releases.

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