Help with Portraiture key

Forum|Forum|7 years ago
April 22, 2019
5 replies
3802 views

Hi Guys, I am so frustrated. I have contacted imagentic portraiture several times..but they keep just giving me the same generic answer that Im not copying the code right. Seriously. ?? I have called adobe, apple, Ive unstalled reinstalled everything updated everything... I'm just stuck .been dealing with this for a couple of weeks. I bought portraiture for both photoshop and lightroom. It works perfectly fine on my lap top. but when i try to install the license key to register on my i mac it keeps giving me the error. wrong key code or expired. Which it is not. It is the correct code.

It fell like its something or a setting on my iMac that is preventing it from working. Does anyone have any idea? I really can't even edit without it. So Im really behind. PLEASE help. Thanks so much Carolyn Rife

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CLICK SHOT PHOTOGRAPHY

Participant

WHERE IS PORTRACTURE KEY I DID,T UNTERSTOOD PLZ HELP ME

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Grammanance

Participant

I *think* I have discovered the problem, at least it worked for me! When I tried copying the license key from the email they sent (as they instructed), it would not paste into the license key area. So, I copied down the key using the old fashioned method, pen and paper. Then I carefully keyed in the license manually instead of using copy and paste. It's now installed in Lightroom and working!

kellyt18028567

Participant

I am having the same problem and have uninstalled and reinstalled and done everything they have told me. Imagenomic has awful customer service and says they can't help me. Ugh. Did you find a solution?

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daves40739665

Participant

Same problem here - I had to reinstall all software on my laptop and need to access the License Key to re-activate the license.

c.pfaffenbichler

Community Expert

Well, that really does not seem to be a Photoshop problem.

There seems to be a »Select Quantity«-section when purchasing the license, so apropos of Trevor.Dennis’s post: How many licenses did you purchase?

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Test Screen Name

Legend

FAQ suggests you are allowed two computers, and it's cross platform. I assume this really is only the second install (you didn't have to reinstall it on the Mac, for example). So... If you're typing the code, try using copy/paste. If you're using copy/paste, try trying it. You'd be amazed how often that solves license issues.