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kumononga_19
kumononga_19
Participant
May 22, 2026
Question

Hi experts.. how to fix " could not use refine edge brush because of a program error " ?

  • May 22, 2026
  • 1 reply
  • 71 views

After updated it worked, but suddenly goes error..What should I do? Sorry for my english 

    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    May 22, 2026

    Hey, @kumononga_19. Welcome to the Photoshop Community. I’ll help you figure this out. Please share a video of the issue and the system info from Photoshop Help > System Info. Copy and paste it into a text document, then upload and attach it here.


    Ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

    • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

    • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe

    • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2026 > Rename > Adobe Photoshop 2026. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)

    • Restart the computer.

    These changes will provide a fresh start to Photoshop, much like a new installation.

     

    Let me know how it goes.

    Thanks!

    Sameer K

    (Type '@' and type my name to mention me when you reply)

    kumononga_19
    kumononga_19Author
    Participant
    May 23, 2026

    Hi, ​@Sameer K. 

    First of all thank you for your welcome to the community and for answering my question. I have followed the method you tought above and it worked for first time I opened the photoshop after doing what you teach. I closed my photoshop and opened again and the issue happened again. I tried to uninstall and I got the same problem. Sorry for my english and the video, hope you understand.

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    May 25, 2026

    Thanks for sharing the updates. 

    The video shows more than the issue you’ve originally reported for. The System info indicates the username path to be: 
     C:\Users\User\

    Please follow the steps another user has shared: https://community.adobe.com/bug%2Dreports%2D711/p%2Dps%2Dv27%2D4%2Dremove%2Dtool%2Dgenai%2Don%2Dis%2Dnot%2Dworking%2Dand%2Dproducing%2Dartifacts%2D1550917/index2.html?postid=7524297#post7524297

     

    Select Subject, Remove Tool and a few other features have reportedly appeared to function after following the steps above.

    Let me know how it goes. Thanks!
    Sameer K

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