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SunilRaj
Participant
February 13, 2026
質問

Hi, whenever I use new AI functions like Denoise etc I am getting message "We've encountered an issue and can't complete your request at this time. please try again later...What should be the issue, please rectictfyt

  • February 13, 2026
  • 返信数 1.
  • 170 ビュー

Hi, whenever I use new AI functions like Denoise,AI sharpner, removal tool etc., I am getting message "We've encountered an issue and can't complete your request at this time. please try again later...What should be the issue, please rectictfy...

    返信数 1

    Sameer K
    Community Manager
    Community Manager
    February 16, 2026

    Hey, ​@SunilRaj. Welcome to the Photoshop Community. I reviewed the account you used to log in and found two profiles, one of which has an active subscription.

    There are a few layers to this:

    First, check with the Enterprise subscription Admin to understand if you have the required permissions to access: https://adobe.ly/3WEFitJ

     

    If an IT team manages the device, ensure all the Adobe Network endpoints are whitelisted: https://adobe.ly/3STmkga


    You can also try using Photoshop Web (https://adobe.ly/3WkhVFm) on a different device & internet network to rule out a network issue. 

     

    Let me know how it goes. Thanks!

    Sameer K
    (Type '@' and type my name to mention me when you reply)

    SunilRaj
    SunilRaj作成者
    Participant
    February 17, 2026

    @Sameer K Thanks for your reply. Do we need a Creative Cloud Pro subscription to activate AI Denoise, AI Sharpen, and the Removal Tool, etc.? Also, do we require an active internet connection to use these tools?

    AxelMatt
    Community Expert
    Community Expert
    February 17, 2026

    ​... Do we need a Creative Cloud Pro subscription to activate AI Denoise, AI Sharpen, and the Removal Tool, etc.? Also, do we require an active internet connection to use these tools?

     

    You can use the AI tools with every Creative cloud subscription.  

    For the AI Denoising you don’t need a active internet connection. It run’s locally on your hardware. But for other AI tools you need a connection to the internet.

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI