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SunilRaj
SunilRaj
Participant
Feb 13, 2026 5:57 AM UTC
Question

Hi, whenever I use new AI functions like Denoise etc I am getting message "We've encountered an issue and can't complete your request at this time. please try again later...What should be the issue, please rectictfyt

Hi, whenever I use new AI functions like Denoise,AI sharpner, removal tool etc., I am getting message "We've encountered an issue and can't complete your request at this time. please try again later...What should be the issue, please rectictfy...

    8 replies

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    Feb 16, 2026 12:29 PM UTC

    Hey, ​@SunilRaj. Welcome to the Photoshop Community. I reviewed the account you used to log in and found two profiles, one of which has an active subscription.

    There are a few layers to this:

    First, check with the Enterprise subscription Admin to understand if you have the required permissions to access: https://adobe.ly/3WEFitJ

     

    If an IT team manages the device, ensure all the Adobe Network endpoints are whitelisted: https://adobe.ly/3STmkga


    You can also try using Photoshop Web (https://adobe.ly/3WkhVFm) on a different device & internet network to rule out a network issue. 

     

    Let me know how it goes. Thanks!

    Sameer K
    (Type '@' and type my name to mention me when you reply)

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      SunilRaj
      SunilRajAuthor
      Participant
      Feb 17, 2026 10:17 AM UTC

      ​@Sameer K Thanks for your reply. Do we need a Creative Cloud Pro subscription to activate AI Denoise, AI Sharpen, and the Removal Tool, etc.? Also, do we require an active internet connection to use these tools?

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      Community Expert
      AxelMattCommunity Expert
      Community Expert
      Feb 17, 2026 5:55 PM UTC

      ​... Do we need a Creative Cloud Pro subscription to activate AI Denoise, AI Sharpen, and the Removal Tool, etc.? Also, do we require an active internet connection to use these tools?

       

      You can use the AI tools with every Creative cloud subscription.  

      For the AI Denoising you don’t need a active internet connection. It run’s locally on your hardware. But for other AI tools you need a connection to the internet.

       

       

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