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michael_kay_
Known Participant
November 19, 2018
Answered

How does one submit actual feedback to Adobe?

  • November 19, 2018
  • 3 replies
  • 898 views

I am baffled by the complexity involved in actually figuring out where and how to get in touch with Adobe directly.  Their online customer service form asks me to login, but presents no options for Photoshop-related support or feedback.  Instead it directs me to their forums. 

Considering the sheer number of completely dumbfounded changes made in CC 2019 I am determined to let them know my thoughts.  Just whom do they employ in the user interface department?  For a subscription product they seem to ignore their users to the fullest extent.

If anyone has an e-mail address or actual mailing address I would be more than grateful for that information. 

It seems like every company these days is intent on further distancing themselves from their user base, including any and all options of getting in contact with them.

      Correct answer War Unicorn

      The only place I can think of offhand is Photoshop Family Customer Community

      3 replies

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      February 10, 2025

      The original post is fairly old and the correct place to post Feature Requests and Bug Reports has changed since then. 

       

      To post Bug Reports post on this Forum and mark the post as »Bug« instead of »Discussion«, to post a Feature Request mark it as »Idea«. 

      Those posts register at Adobe, even if no Adobe employee should chime in. (Technically I suspect a contractor could handle processing those threads for Adobe and pass on processed data but it is still the official channel.) 

      simonlchabi
      simonlchabi
      Participating Frequently
      February 10, 2025

      Its still an outstanding question because none of you at adobe have given a proper answer to it ...  
      Now youre going to brush it under the rug huhn  (?rhetorical)
       

      simonlchabi
      simonlchabi
      Participating Frequently
      October 15, 2020

      Me too MK  I've just suffered an upgrade to Photoshop  and now I cant get any save dialog when I "save as" so where the hell do I complain (I see up there now but it took a while to find this) or get a solution to this

      War Unicorn
      Community Expert
      War UnicornCommunity ExpertCorrect answer
      Community Expert
      November 19, 2018

      The only place I can think of offhand is Photoshop Family Customer Community

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