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Erwin1972Correct answer
Participant
June 16, 2015

If this is the problem (got an MBP early 2009), then indeed I hope Adobe fixes this a.s.a.p.


Just tried changing these settings:

Preferences -> Performance -> Graphics Processor Settings -> Advanced Settings... The change drawing mode to 'Normal' (mine was 'Basic'). Suddenly I'm able to change the background.

Hopes this works for all of you too.

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joelyoder
Participant
July 21, 2015

Unfortunately, my iMac hasn't been fixed by any of the solutions above - including changing the Advanced performance settings and color space. The issue is only present if I have artboards turned on - removing artboards from a document by merging all layers fixes the issue immediately. No being able to see the edges of the artboards makes the feature pretty much useless for me...

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    aiwithsyndel
    aiwithsyndel
    Participant
    July 16, 2015

    Thank you so much!

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    jeffreyb76
    jeffreyb76
    Participant
    July 13, 2015

    Thanks! Last time I was on chat/Phone with Adobe for 2 hours. It happened back and I was able to fix it in 10sec!

    @Adobe you should pin this post it will save you time and money with your customer support...

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    Branden Z
    Participant
    July 9, 2015

    That fixed it, thank you!

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    David Pire
    David Pire
    Participant
    July 7, 2015

    yesss finally i was losing my mind jejejej THANKS...6 STARS

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    staticmotion229
    staticmotion229
    Participant
    July 4, 2015

    Thank you so much fixed my problem

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    farnnn
    Participant
    June 28, 2015

    Does't work for me. My Drawing Mode was set to Advanced, changed it to Normal...artboard still remain white. Unfortunate that the only other workaround is switching to RGB mode because I work primarily in CMYK.

    It's a little baffling that the Artboard feature was clearly made with web/devices in mind when it actually has plenty of uses in print.

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      sagedulh92489364
      Participant
      June 26, 2015

      Wow, greats. I changed the drawing mode to "normal". Now I am able to change the color of artboard background. Thanks Erwin1972.

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      kristymck
      Participant
      June 18, 2015

      I'm experiencing the same issue and trying to change the drawing mode, however its greyed out (See screenshot). Does anyone know how I can get round this?

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        Nerve Tumours UK
        Participant
        August 5, 2015

        Same here - could it be that we are using low spec PC's so the graphics card wont let us change from Basic?

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        lauras1069910
        lauras1069910
        Participant
        June 17, 2015

        Someone should probably tell this to Adobe Tech Support. I was on chat with them for an hour adn a half yesterday and they couldn't fix it. 30 seconds on this forum and it's done.

        Thanks guys!

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        UXLane
        Participant
        July 7, 2015

        This is a major downfall of the feature I almost abandoned using it until this. They need to point that out in the 3 minute intro video as I was about to pull my hair out trying to figure this out!

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