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JayBird_0870
JayBird_0870
Participant
March 27, 2026
Question

How to connect cloud to account?

  • March 27, 2026
  • 3 replies
  • 21 views

So I just got a new computer, and I’m trying to get photoshop on it. The only problem is, when I sign into my account it says I don’t have anything in cloud. I’m a student and use my school email, and I really don’t want to go through paying even more to get it again, when I’m already paying for it. How do I get my account to connect? It’s not like I can go on my old computer and look at my account because it’s completely broken. I’ve been trying to figure this out for an hour so I’m frustrated and stressed. 

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 27, 2026

    Sign-Out/In to Creative Cloud

    1. Open Creative Cloud Desktop App.
    2. Click on Avatar (top right corner)
    3. Scroll down to Sign-Out.
    4. Close Everything. Restart your computer.
    5. Open Creative Cloud Desktop App.
    6. Sign-in with your Adobe ID (email) & password.

     

    Nancy O'Shea— Product User & Community Expert
      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      March 27, 2026

      A new computer won’t have any Adobe apps installed on it yet. 

      1. Download & install Creative Cloud Desktop app.
        https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-from-web.html
      2. Log-in with your Adobe ID (email) & password). 
      3. Once Creative Cloud is installed, use that to install Photoshop and other CC Apps. 

      Post back if you need more help.

       

      Nancy O'Shea— Product User & Community Expert
        J E L
        Community Expert
        J E LCommunity Expert
        Community Expert
        March 27, 2026

        Hi ​@JayBird_0870, sorry to hear about the account frustration. We don’t have access to anyone’s account info here, so your quickest way to get to get access to the account you are paying for is to contact Adobe through their chat. Make sure you are logged in with your Adobe ID and then type AGENT so you can bypass the automated chatbot. Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen (type AGENT to get a live person).

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