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how to contact tech support

Forum|Forum|2 months ago
July 7, 2026
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Cannot post questions to the photoshop community

Correct answer creative explorer

@lvartist

Adobe doesn’t create a folder called WIP_PSD on its own. It’s almost certainly a folder you made on your PC. Because of that, Bridge won’t be able to recover it if Windows has moved or removed it — you’ll need to search for it through Windows Explorer instead.

By any chance do you save your WIP on your desktop? They’re more at risk than files stored in regular folders on your hard drive. After a restart, Windows can load a temporary profile, reset the Desktop, or sync it differently, and that can make Desktop files disappear even though everything else on your drive stays intact.

A

Alluring_experts6a92

Participant

That’s definitely a painful lesson, especially after putting so much work into those 66 images. The fact that you’ve already created around 200 new images and received positive feedback from clients is a great recovery, though.

I’ve also learned that keeping multiple backups is worth the extra effort. A separate drive is a good start, but having another copy in a different location can make a huge difference if a drive fails.

I’ve been working on some GAG calculator recently, and keeping the related data and files backed up has become just as important as creating the content itself. Better to spend a little time organizing backups now than lose everything later.

Glad to hear things are moving forward again, and 200 new images is seriously impressive. 👍

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lvartistAuthor

Known Participant

I had to look up GAG calculator.

Multiple backups works depending on how many files (images) one has created. All of my images are 300 ppi and some are 80” on the longest side. Very big files. I have been creating POD files for over 15 years. If I wanted to backup all my files on more than one HD or flash drive, I would need dozens of drives. Not practical. I would likely spend most of my time doing backups rather than creating new images that create $$$$.

L

lvartistAuthor

Known Participant

Not podcast files. Psd files

L

lvartistAuthor

Known Participant

I created about 65+ podcasts files from late 2025 to 2026 through today. These files are for the POD market. On Monday evening I shut down the computer. Tuesday AM I started the computer along with the latest version of photoshop and bridge on a win 11 system. I photoshop I expected to see all the pod pod files. They were gone. I then searched bridge for these files. No results. All of these files were in a directory called WIP_PSD. That directory is now also gone. None of this makes sense. All files were there Monday but gone Tuesday morning. I have spent hours doing dozens of searches in bridge. No results. Since all of these files were created in 2025 and 2026 to July. I assumed that finding them would be easy. My question is what search criteria would you use since all of my searches have failed? Thanks. Michael.

creative explorer

Correct answer

Community Expert

@lvartist

Adobe doesn’t create a folder called WIP_PSD on its own. It’s almost certainly a folder you made on your PC. Because of that, Bridge won’t be able to recover it if Windows has moved or removed it — you’ll need to search for it through Windows Explorer instead.

By any chance do you save your WIP on your desktop? They’re more at risk than files stored in regular folders on your hard drive. After a restart, Windows can load a temporary profile, reset the Desktop, or sync it differently, and that can make Desktop files disappear even though everything else on your drive stays intact.

m

L

lvartistAuthor

Known Participant

Unfortunately I did not create a WIP on my desktop, and I did not do a backup of this file. Very dumb on my part. I know better.

Since losing the files I have since created about 200 new images for the POD market. The response from clients has been positive.

I'm also backing up all the new files to a 256GB flash drive. lesson learned.

My computer has 2 ssd drives, 2 internal hard drives, and 5 external hard drive on 2 disk caddies. I have done every imaginable search of all of the drives. No success. The “WIP” folder that had the 66 images is gone.

Thanks for the reply

davescm

Community Expert

@lvartist You just did post to the Photoshop community. What problem are you having?

Dave

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