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don_7480
Participant
December 19, 2024
Pregunta

How to deactivate CS6 from a now recycled pc

  • December 19, 2024
  • 2 respuestas
  • 243 visualizaciones

I have an older Photoshop CS6 I purchased and installed on two pcs (only allows it to be on two computers).  I uninstalled it from one of my older pcs and took the pc to be decommissioned and recycled by the Geek Squad.  I installed CS6 on my new pc but it keeps asking me to deactivate it from my old pc which is now history.  How can I get CS6 to recognize that one of my installed copies has been deactivated and now is on a new pc?

Este tema ha sido cerrado para respuestas.

2 respuestas

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
December 20, 2024

To ellaborate on @Ged_Traynor 's post - you cannot remote deactivate a license and Adobe Customer Support are unable to assist (also cant remote deactivate and have stopped adding additional activation counts as of last year).

 

Unfortunately if you are getting that error when trying to install on your new machine you are out of luck.

Ged_Traynor
Community Expert
Ged_TraynorCommunity Expert
Community Expert
December 19, 2024

@don_7480 if you didn't deactivate it from the help menu before uninstalling from the old PC you're out of luck, there's no way around it.

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