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How to re-open my file that is 275MB? PS shows error

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So I saved my PSD file this morning and when I came home later, PS didn't want to re-open it, either giving me a loading cursos with nothing after that, or throwing a generic error message. The file is fine, I'm sure, because I can import it into other CS apps like Lightroom or AfterEffects, but PS has a problem for some reason. I have Windows 11, 24GB RAM and an AMD Radeon laptop graphics. The file itself doesn't have that many layers, around 50, I think.

Any help, please?

Windows

D FosseCorrect answer

Community Expert

@Tomas-B

File corruption is always caused by failing hardware, no exception. Often it's a component that is easily replaced, like a bad USB cable to an external drive, but it can also be RAM or a failing drive. Keep an eye on it, and if it happens again, try to isolate it. Then you need to do something.

Keep your backups current! If you don't have backup, drop everything and do it immediately. We all have backup.

File corruption is one of those things that will happen to everyone sooner or later. You need to be prepared.

Kevin Stohlmeyer

Community Expert

@Tomas-B where did you save the file originally?

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Tomas-BAuthor

Known Participant

Into a folder on my Windows desktop.

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Tomas-BAuthor

Known Participant

And the file has 263 MB

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D Fosse

Correct answer

Community Expert

@Tomas-B

File corruption is always caused by failing hardware, no exception. Often it's a component that is easily replaced, like a bad USB cable to an external drive, but it can also be RAM or a failing drive. Keep an eye on it, and if it happens again, try to isolate it. Then you need to do something.

Keep your backups current! If you don't have backup, drop everything and do it immediately. We all have backup.

File corruption is one of those things that will happen to everyone sooner or later. You need to be prepared.

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Tomas-BAuthor

Known Participant

Ok, lesson learned. But it still sounds like nonsense. I never had a corrupted file in PS or any other program. And the psd file in question can be opened by all viewing programs just fine.

Could it be that PS has issues with larger files?

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ExUSA

Legend

Any file can become corrupted. Do you keep backups? What is the error message?

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Tomas-BAuthor

Known Participant

The error message was simply "Could not complete your request because of a program error."

So literally nothing helpful.

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Tomas-BAuthor

Known Participant

Is that a joke? So every time I close PS I have to wonder if my file became corrupted? This is supposed to a commercial tool for professionals and I depend on it with my livelihood. Why do I (and by extention other customers) have to deal with this garbage?

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davescm

Community Expert

It sounds like a corrupt file. Lightroom uses the composite layer saved with 'maximise file compatibility' checked. After Effects can use that flattened composite layer, or the individual layers depending on how you open it. Photoshop is looking for all layers to be intact.

Dave

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