Participant

Answered

How to recover unsaved Photoshop file

Forum|Forum|10 years ago
September 21, 2015
11 replies
525037 views

can you recover an unsaved photoshop doc in creative cloud

Correct answer D Fosse

Here we have a whole thread of confusion because the marked "correct answer" was in fact incorrect. I unmarked it.

So again (as some here have tried to point out): Autorecovery is crash recovery. It is not user error recovery.

If the file has been closed without saving, it is deleted from the autorecovery folder. If Photoshop is closed down, the entire content of the autorecovery folder is deleted.

There is never any reason to find and open the autorecovery folder. There won't be anything there, unless Photoshop crashed. In that case, the files that were open before the crash will open automatically the next time Photoshop launches.

In other words - either it will open automatically, or it won't be there at all.

EDIT: just did something I have never done before: I marked my own answer as correct. Because it is.

C

chrisw79330335

Participant

What happens if all instances of the AutoRecovery folder are empty? I have 3 folders for PhotoShop (2021, 2022, 2023) and when I open the folders they are empty.

jane-e

Community Expert

What happens if all instances of the AutoRecovery folder are empty?
By @chrisw79330335

If you have a crash, Photoshop will recover the file automatically on relaunch.

See the answer marked Correct from @D Fosse as well as this Help page for more information.

https://helpx.adobe.com/photoshop/kb/file-recovery-photoshop.html

"Photoshop automatically stores crash recovery information at user-specified intervals. If you experience a crash, Photoshop recovers your work when you restart it."

Jane

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Neja326208605dmp

Participant

I am a graphic design student at highschool and we pay for the license every school year. For the past 3 years I had all my work on photoshop cloud but this year something in the school sistem crashed and we all lost all files we ever had. I would like to know if there is a way that workers at adobe could restore my files as I will need them next year to apply to universities. Thank you.

Kevin Stohlmeyer

Community Expert

Hi @Neja326208605dmp a crash at school should not affect anything saved in the Adobe cloud. Check assets.adobe.com to see if your files are there.

J

JACKS PENTA W246555806l2q

Participant

Unfortunately crashed my Photoshop 2022 and try to to locate in autorecover folder, and found empty.

And i lose the efforts.

D

defaultpgqv0dn7ikf2

Participant

My PS froze and i had to close down mid stack. I reopened it and it and finished the process but it opened as a recovered document and wouldn't save to LR, it saved on the cloud. How do I access the document on the cloud and can i import it into LR>

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rgf7766

Participant

Hey ya,
Photoshop closed a file on me when I hadn't saved it in psd. Long story short... I was working on an image, finished it, then changed image size to social media and saved it as a jpeg.... *usually I go back in, undo image size and do my thing... this time (recently upgraded) it just closed the file.

I have seen a way that I might be able to recover expect I don't have autorecover - any further ideas to what I can do pls?

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Lackinganame

Participant

Hello, I've been having a problem with my CS6 crashing and the files being lost/ corrupeted so I can't open them anymore. (dose not reconise file type as a valid photoshop docutment) I've tired saving the auto recovery folder but the folder is empty so it dosn't look like anything is being saved in it. I have the auto recovery to save every 10 mins and the box is checked it just dosen't look like anything is being saved.

Any help woudl be grately appreciated because I've almost 50 hours worth of work on a number of diffrent projects for almost two years now.

Thank you.

C

Chandrasekar5CE2

Participant

Hello, Same problem i had faced before please any help to get the files. I am also used auto recovery but still i am missing the file. once i completed the files after that i opened the folder the file i wored was gone. Please help!

gener7

Community Expert

Unfortunately, no. "Do not Save" means exactly that. What you did is properly exited the program.

Autorecover is for when Photoshop crashes, and did not give you a chance to save or not.

You may want to save a copy every 5/10/15 minutes to a backup folder or if on a Mac, use Time Machine.

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Zvitanza24

Participant

Is it possible to recover a photo that you editted through the open button? For example, if you were to open a photo in photoshop, draw something on it, and accidentally clicked do not save when you closed it, would it appear in the Auto Recover file?

Saif.Smeirat

Inspiring

if there is no files , i apologize from you , you can't recover them ,

Regards.

Saif.Smeirat

Inspiring

Simply, you need to go to this directory

C:\Users\***\AppData\Roaming\Adobe\Adobe Photoshop CC 2015\AutoRecover

where the Auto Recover folder in present.
The App Data folder by default is hidden and therefore you need to change the folder settings for this purpose. You will find the last used file in the Auto recover folder in .psb format, which you can open up to get back to that particular unsaved file.