I am getting an error when I try to use Neural Filters - "There was an error loading neural filters"

Question

I am on a new Mac M4 with Sequoia 15.6.1 (24G90). I restored it from a Time Machine Backup.  Have tried uninstalling PS, everything's updated, restarting the machine. Signing out and back in. I've never had issues before. Can anybody help?

Kevin Stohlmeyer · Accepted Answer

@jzulakishome restores never work properly. Uninstall and run the CC desktop cleaner tool and do a fresh install of Photoshop via the Creative Cloud Desktop app.

https://helpx.adobe.com/ca/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-creative-cloud-cleaner-tool.html

https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-from-web.html

Anshul_Saini · Answer

Hi @jzulakishome,

Apologies for the delayed response. I hope that the issue has been resolved by now. If not, please attempt the following, as you mentioned that you restored from a Time Machine backup; some of the filter data may not have transferred correctly.

Here are a few steps to try:

• Quit Photoshop.
• Go to this folder and delete the Neural Filters contents:
• macOS: ~/Library/Application Support/Adobe/UXP/PluginsStorage/PHSP/26/Internal/com.adobe.nfp.gallery
• Relaunch Photoshop. The app should re-download the Neural Filters fresh.

Let us know how it goes.

Best,

Anshul Saini

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.