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Vredding1
Participant
March 30, 2026
質問

I am logged in, my internet is working but when i try to access my photoshop files in creative cloud, it says i'm not connected. I have signed in/out, cleared cache, etc. How can i access my file???

  • March 30, 2026
  • 返信数 1.
  • 19 ビュー

As noted in “Describe your bug” i log in, go to “files”/projects and i get an error. notice that says i am not connected and files will be availab;e when i’m back online. My internet is working, i can log in/out but i can;t see my psd file

    返信数 1

    Sameer K
    Community Manager
    Community Manager
    March 30, 2026

    Hey, @Vredding1. Welcome to the Photoshop Community. I'll need more info to help you figure this out. 


    Please share more details, including the version of Photoshop and the Windows operating system, along with screenshots and video recordings of what you see.

    At this point, the given information is too limited for us to help you.


    Thanks!
    Sameer K

    (Type '@' and type my name to mention me when you reply)