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Participant
August 9, 2026
Question

I can no longer open any files in Photoshop

  • August 9, 2026
  • 1 reply
  • 19 views

At first I thought it was due to the latest update, but after a tip to install an older version, I still couldn't open a file. I use macOS 15.7.9

    1 reply

    Community Expert
    August 10, 2026

    We can't help without any further informations about the error and your system.

    What doesn't work? What do you do or try to do before the error occur?

    Which steps do you have tried to solve the issue?

    Do you get any error message(s)? If yes post the message(s) word-by-word (or post an screenshot of the message).

     

    We need also informations about your system. The best is to provide a copy of your 'System Info' if it's possible. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

     

    Try to manually removing the preferences files. This is the most complete method for restoring to the default state. The manual method ensures all preferences which may be causing a problem and prevents Photoshop form loading.

    Please follow the steps below:

    1. Quit Photoshop.
    2. Navigate to Photoshop's Preferences folder.
      MacOS: …Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
      Windows: …Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
       
      Note: The User Library folder is hidden by default. To access the content in the hidden folders see here:
      MacOSAccess hidden macOS library files
      Windows: Show hidden files, folders, and filename extensions in Windows
       
    3. Drag the entire Adobe Photoshop [Version] Settings folder to a safe place to a backup your settings
    4. Open Photoshop.

     New preferences files with the default settings will be created automatically.

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI