I can no longer open any files in Photoshop
At first I thought it was due to the latest update, but after a tip to install an older version, I still couldn't open a file. I use macOS 15.7.9
At first I thought it was due to the latest update, but after a tip to install an older version, I still couldn't open a file. I use macOS 15.7.9
We can't help without any further informations about the error and your system.
What doesn't work? What do you do or try to do before the error occur?
Which steps do you have tried to solve the issue?
Do you get any error message(s)? If yes post the message(s) word-by-word (or post an screenshot of the message).
We need also informations about your system. The best is to provide a copy of your 'System Info' if it's possible. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.
Try to manually removing the preferences files. This is the most complete method for restoring to the default state. The manual method ensures all preferences which may be causing a problem and prevents Photoshop form loading.
Please follow the steps below:
New preferences files with the default settings will be created automatically.
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