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Filipa5FAD
Participant
October 9, 2020
Question

I can't create a new document or open files in Photoshop 21.2.4 on Windows

  • October 9, 2020
  • 2 replies
  • 1066 views

Hi, I need some help with my Photoshop 2020 version 21.2.4.

Everytime I try to create a new document, the configuration panel appears but when I press the "create" button nothing happens. I can't open old files too. I've already check my system requirements and it's compatible.

Can you help me please? Thanks a lot.

 

 

{Thread title edited by moderator}

    2 replies

    S
    Sarah Bell Map
    Participating Frequently
    October 18, 2020

    I am experiencing this same issue since updating to 21.2.4. I cannot even drag and drop to open. 

    nikunj.m
    Community Manager
    nikunj.mCommunity Manager
    Community Manager
    October 19, 2020

    Hi,

    We're sorry about the trouble with Photoshop. Would you mind telling us which operating system are you working on? Have you tried the steps suggested in the thread so far to check if they help?

     

    Regards,

    Nikunj

    T
    Tom33608281xx7z
    Participant
    January 7, 2025

    Unable to open or create new documents.  Using Windows 11 Home and most recent upgrade of Photoshop - 26.2.0

    nikunj.m
    Community Manager
    nikunj.mCommunity Manager
    Community Manager
    October 9, 2020

    Hi,

     

    We're sorry about the trouble with Photoshop. Which version of Windows are you using? Since when are you facing this issue?

     

    You can try going to the Preferences for Photoshop, then Performance and disable the option to Use Graphics Processor. Also, please ensure that the option for Legacy Compositing is unchecked. Once done, quit and relaunch Photoshop to check if it helps.

     

    If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

    Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

     

    Let us know how it goes!

    Regards,

    Nikunj

    F
    Filipa5FADAuthor
    Participant
    October 9, 2020

    First of all, thanks for the reply.

     

    My windows version is 7 and i'm facing this issue since 3 days ago... I've done every single step you recomended but still doesn't work...I have another computer (windows 10) where this Photoshop version works perfectly fine. I work with photoshop for about 14 years and i've never experienced anything like that, so i'm feeling kinda lost...

     

    Anyways, i'm sending some print screen's of my preferences panel, maybe it might helps to understand what am I doing wrong.

    Thanks again!

    nikunj.m
    Community Manager
    nikunj.mCommunity Manager
    Community Manager
    October 12, 2020

    Thanks for the additional info! Please try using the Adobe Cleaner tool to uninstall the not working Adobe products, restart your machine and reinstall the product one by one via the Creative Cloud Desktop app.

     

    Adobe Cleaner tool download link: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Let us know if that helps!

    Regards,

    Nikunj

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