Skip to main content
Inspiring
Feb 16, 2026 11:19 PM UTC
Question

I got an error message as shown in the attached screenshot. I did a search and it appears I need to uninstall my Adobe software and reinstall it. I can't uninstall the software as I get the same message. What do I do now?

I am running Windows 11 on a Microsoft Surface Pro 11, which runs on the Qualcomm chip and I assume all the Creative Cloud apps are running in emulation mode.

 

Thanks for your help!

    9 replies

    Community Expert
    Feb 17, 2026 8:11 AM UTC

    It seems there’s a issue with Microsoft VCRuntime libraries.

     

    ​@Sameer K posted this solution here end of last year. But the posting wasn’t migrated to the new forum at the moment.

     

    Try these steps to manually recreate the MSVC++ Libraries & let us know how it goes.

    •  In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
    • Go to 'Add or Remove programs' in Windows search & find all the installations of Microsoft Visual C++ Redistributable (all years).

     

    • Uninstall them completely. Even if there is an option to repair them, please uninstall all the existing MSVC++ packages.
    • Download a fresh package of installers for MSVC++ from this link:  https://adobe.ly/48MF6P0
    • Right-click the downloaded file and select Extract All.
    • Reinstall all packages (32-bit & 64-bit) one by one & then restart the computer once.

     

    Translate
    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    Trevor.Dennis
    Community Expert
    Community Expert
    Feb 16, 2026 11:52 PM UTC

    What version of Photoshop, and what version of Windows?  

    I was hoping it wouldn’t come to reinstalling MS Visual C as the various help sites suggest, but that same advice comes from an Adobe employee in this thread.

     

    Translate
    Ian CrookAuthor
    Inspiring
    Feb 17, 2026 12:48 AM UTC

    I’m running Windows 11 25H2, installed 2025-10-08.

    I’m running Photoshop 27.0.25 and Creative cloud 6.8.0.821.

    I try to keep all my apps up to date, so belivie these are the most recent versions.

     

    Thanks!

     

    Translate
    Trevor.Dennis
    Community Expert
    Community Expert
    Feb 17, 2026 12:53 AM UTC

    In that case, you need to use the Photoshop Cleaner tool. That should get you back to a virgin state sans of any Photoshop files.

    https://helpx.adobe.com/nz/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Translate