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Inspiring
February 16, 2026
Question

I got an error message as shown in the attached screenshot. I did a search and it appears I need to uninstall my Adobe software and reinstall it. I can't uninstall the software as I get the same message. What do I do now?

  • February 16, 2026
  • 2 replies
  • 10 views

I am running Windows 11 on a Microsoft Surface Pro 11, which runs on the Qualcomm chip and I assume all the Creative Cloud apps are running in emulation mode.

 

Thanks for your help!

    2 replies

    AxelMatt
    Community Expert
    Community Expert
    February 17, 2026

    It seems there’s a issue with Microsoft VCRuntime libraries.

     

    @Sameer K posted this solution here end of last year. But the posting wasn’t migrated to the new forum at the moment.

     

    Try these steps to manually recreate the MSVC++ Libraries & let us know how it goes.

    •  In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
    • Go to 'Add or Remove programs' in Windows search & find all the installations of Microsoft Visual C++ Redistributable (all years).

     

    • Uninstall them completely. Even if there is an option to repair them, please uninstall all the existing MSVC++ packages.
    • Download a fresh package of installers for MSVC++ from this link:  https://adobe.ly/48MF6P0
    • Right-click the downloaded file and select Extract All.
    • Reinstall all packages (32-bit & 64-bit) one by one & then restart the computer once.

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    Trevor.Dennis
    Community Expert
    Community Expert
    February 16, 2026

    What version of Photoshop, and what version of Windows?  

    I was hoping it wouldn’t come to reinstalling MS Visual C as the various help sites suggest, but that same advice comes from an Adobe employee in this thread.

     

    Ian CrookAuthor
    Inspiring
    February 17, 2026

    I’m running Windows 11 25H2, installed 2025-10-08.

    I’m running Photoshop 27.0.25 and Creative cloud 6.8.0.821.

    I try to keep all my apps up to date, so belivie these are the most recent versions.

     

    Thanks!

     

    Trevor.Dennis
    Community Expert
    Community Expert
    February 17, 2026

    In that case, you need to use the Photoshop Cleaner tool. That should get you back to a virgin state sans of any Photoshop files.

    https://helpx.adobe.com/nz/creative-cloud/kb/cc-cleaner-tool-installation-problems.html