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martin77bg
Participant
November 8, 2021
Answered

I have a problem loading Neural filters with Photoshop 23.0.0

  • November 8, 2021
  • 17 replies
  • 8424 views

I work with Photoshop 23.0.0 with Macbook Pro M1 Max and when I start the Neural filter is not loading,no matter how much time I wait for this.

Does anyone experience similar issue?

Correct answer J453

If you log back into the prior user, can you pull the "PluginData" folder from the following locations (move to your desktop):

 

WindowsC:\Users\[username]\AppData\Roaming\Adobe\UXP\
PluginsStorage\PHSP\23\Internal\com.adobe.nfp.gallery\PluginData

 

Mac: ~/Library/Application Support/Adobe/UXP/PluginsStorage/
PHSP/23/Internal/com.adobe.nfp.gallery/PluginData

 

Then launch Photoshop and see if the neural filters work? If not, zip up the PluginData folder and post a link for me to download for our engineers.

17 replies

wasifk76008144
Participant
December 9, 2023

Thank you so J453,
Your help is appreciated, few things have changed in my case.
I'm using the latest Photoshop 25.0.0, and all of a sudden natural panel was not loading and was stuck at "loading..." for ever, but your solution did really work. Thanks!

Phoenix15
Known Participant
February 21, 2023

Same issue here, neural filter (superzoom) used to work but now there's an error:

'Could not complete the Neural Filters command because of a problem using the Adobe Color Engine.'

Folder '23' contains nothing.

Phoenix15
Known Participant
April 5, 2023

I'm still getting this issue when trying to complete the SuperZoom filter. I've deleted PluginData folder from folder 24, restarted PS but it still doesn't like SuperZoom. This filter used to work perfectly.

PS 24.3.0

MacOS 13.2.1

Mac Studio 2022

Participant
July 4, 2022

Same problem here, tried all of above, could not find the mentioned folder

rikkyr
Participant
June 12, 2022

Found the PlugInData file, tried copying to Desktop & reopening PS (after selecting image in Lightroom & selecting EditIn PS) but Neural Filter (Style Transfer) still will not download. MacBookPro/Mac OSBigSur 11.6.6,

rikkyr
Participant
June 12, 2022

I cannot download any Neural filter from PS (latest version downloaded last week, but About Photoshop info is grayed out), using MacbookPro. macOS Big Sur 11.6.6. Download starts, then stops @about 2.1 MG for Style Transfer effort. And I cannot find the files referenced below in my computer. Suggestions?

Legend
November 18, 2021

I'll send you a direct message.

 

Participating Frequently
November 18, 2021

Sure, it is a folder named PHSP and under info is 0 bytes. I don't see how to attach a file, though. Should I send it by email somewhere?

 

Legend
November 18, 2021

Thanks! Would it be possible to get a copy of the bad folder you pulled out?

Participating Frequently
November 18, 2021

That did the trick. Thanks very much and have a great day!

Legend
November 18, 2021

Sounds like you're looking at the system Library level.

 

In the Finder, click on the Go menu, then hold down the option key. The hidden User library folder with appear in the menu. Select it - and try to navigate to the folder location I provided above.

Participant
April 1, 2022

Im having the same problem as javierh52515771.

 

I have nothing after /23

 

I'm on version 23.2.2

 

Mac Catalina 10.15.7

 

I need to make some edits soon, please advise.