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knut_8451
Participant
Feb 16, 2026 7:12 AM UTC
Question

I have photoshop 27.3.1 installed. It closes after welcome screen opened. I have used Creative Cloud clearner tool to clean hosts file, reinstalled photoshop with out any effect. I use Indesign without problems.

The program shut down without any warning. No issue in events log. I am have window 10 installed. Knut

    6 replies

    Myra Ferguson
    Community Expert
    Community Expert
    Feb 16, 2026 8:21 PM UTC

    The minimum system requirements for Photoshop 27.x  and later on Windows is Windows 11:
    https://helpx.adobe.com/photoshop/desktop/get-started/technical-requirements-installation/adobe-photoshop-on-desktop-technical-requirements.html

     

    You might try updating Windows.

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    Ged_Traynor
    Community Expert
    Community Expert
    Feb 16, 2026 8:15 AM UTC

    ​@knut_8451 try manually resetting the Photoshop preferences

    https://helpx.adobe.com/ie/photoshop/desktop/get-started/settings-and-preferences/reset-preferences.html

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    knut_8451
    knut_8451Author
    Participant
    Feb 16, 2026 8:23 AM UTC

    Thanks for quick reply. When I try to reset the Photoshp preferences I get the same behaviour. No question to reset the file. Knut

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    Ged_Traynor
    Community Expert
    Community Expert
    Feb 16, 2026 8:26 AM UTC

    Did you try the manual method as I mentioned

     

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