I have two computers. One opens NEF files in Photoshop, but recently the other does not. Message: "Could not open...because of an end-of-file was encountered". What do I do?

5 replies
53 views
Translate

C

carl_8867Author

Participant

I tried all of that and it didn’t work. I called Adobe and the first line person worked on it for an hour and failed. Waiting for the “team” to respond. Thanks again.

Translate

C

carl_8867Author

Participant

I copied from the bad one to the good one, and it worked on the good one. I de-installed Photoshop and reinstalled it but is still won’t open a nef but opens a jpg. However, I could not find “do not keep settings”.

Translate

A

AxelMatt

Community Expert

Are both computer identical in hard- and software?

Does that affect only that one file or several/all NEF files?

Typically, the error indicates a corrupted file. Possible there’s an hardware error (drive) on the appropriate computer.

Translate

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

C

carl_8867Author

Participant

One is a Dell latitude laptop. It works on all the NEFs.. The other is a Microsoft Surface Pro 12. It can’t open any NEF but usually opens the JPG. Dell has Windows 11 Pro, Intel Ultra 7. Surface Pro has Windows 11 Home. Snapdragon X plus. Thanks for responding.

Translate

D Fosse

Community Expert

@carl_8867

As Axel says, “end-of-file” normally means a corrupt file. Try to copy a file off that machine and see if it opens on a different machine. If it doesn’t, something has corrupted your files, and that always boils down to failing hardware. That’s usually a bad drive, but another common cause is saving directly to external storage or over a network connection. Or any failing component.

If it does open, that’s good news. Then you have a corrupt Photoshop install, or corrupt preferences, and both of those are easily fixed in one go. Uninstall and choose do not keep settings. To be sure, look in your user account for an “Adobe Photoshop 2026 Settings” folder. If it’s still there, delete it. You want a clean slate. Then reinstall.

If you have custom actions and brushes, save them out first.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.