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Participant
September 16, 2026
Question

I have two computers. One opens NEF files in Photoshop, but recently the other does not. Message: "Could not open...because of an end-of-file was encountered". What do I do?

  • September 16, 2026
  • 3 replies
  • 15 views

I have two computers. One opens NEF files in Photoshop, but recently the other does not. Message: "Could not open...because of an end-of-file was encountered". What do I do?

    3 replies

    Community Expert
    September 16, 2026

    Are both computer identical in hard- and software?

    Does that affect only that one file or several/all NEF files?

    Typically, the error indicates a corrupted file. Possible there’s an hardware error (drive) on the appropriate computer.

      

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    carl_8867Author
    Participant
    September 19, 2026

    One is a Dell latitude laptop.   It works on all the NEFs..  The other is a Microsoft Surface Pro 12.  It can’t open any NEF but usually opens the JPG. Dell has Windows 11 Pro, Intel Ultra 7.  Surface Pro has Windows 11 Home. Snapdragon X plus. Thanks for responding. 

    D Fosse
    Community Expert
    Community Expert
    September 19, 2026

    @carl_8867 

    As Axel says, “end-of-file” normally means a corrupt file. Try to copy a file off that machine and see if it opens on a different machine. If it doesn’t, something has corrupted your files, and that always boils down to failing hardware. That’s usually a bad drive, but another common cause is saving directly to external storage or over a network connection. Or any failing component.

    If it does open, that’s good news. Then you have a corrupt Photoshop install, or corrupt preferences, and both of those are easily fixed in one go. Uninstall and choose do not keep settings. To be sure, look in your user account for an “Adobe Photoshop 2026 Settings” folder. If it’s still there, delete it. You want a clean slate. Then reinstall.

    If you have custom actions and brushes, save them out first.