Skip to main content
Participant
Oct 11, 2026 10:53 PM UTC
Question

I having my files lockup on me when tring to edit them. I have to shut Photoshop down and reload and the sam thing keeps happing How come

I having my files lockup on me when tring to edit them. I have to shut Photoshop down and reload and the sam thing keeps happing How come

    1 reply

    CORCTON34033231
    Community Expert
    Community Expert
    Oct 22, 2026 6:28 PM UTC

    Hi — Adobe's official troubleshooting document for Photoshop lag, freezing, and slow performance (which covers Photoshop becoming unresponsive during routine tasks) lists the following steps to try, in order:

     

    1. Reset preferences: close Photoshop, then press and hold Alt + Ctrl + Shift (Windows) or Option + Command + Shift (macOS) while launching Photoshop. Select Yes when prompted to delete the Adobe Photoshop Settings file. Restart Photoshop and test your typical workflow.

    2. Test with the graphics processor off: open Edit > Preferences > Performance (Windows) or Photoshop > Settings > Performance (macOS), clear Use Graphics Processor, restart Photoshop, and test. If performance improves, update the graphics driver from the manufacturer's website, then select Use Graphics Processor again and restart to test.

    3. Test without plug-ins: press and hold Shift while launching Photoshop and keep holding it until Photoshop opens, then test the workflow without optional and third-party plug-ins. If performance improves, test plug-ins individually to identify the problematic one.

    4. Check memory allocation: in Preferences > Performance, under Memory Usage, increase Let Photoshop Use in 5% increments, monitor the Efficiency indicator as you test, and keep the allocation at 85% or lower.

    5. Match the cache settings to your work: in Preferences > Performance, under Cache Settings or History & Cache, choose a preset that matches your workflow — Web/UI Design, Default/Photos, or Huge Pixel Dimensions — then restart Photoshop and test.

    6. Disconnect external devices except the keyboard and mouse, launch Photoshop, and test. If performance improves, reconnect devices one at a time, and update the driver for any device that causes the problem.

    7. Reduce background load: temporarily pause antivirus protection or add Photoshop to its exclusion list, temporarily pause automatic backup software while editing, and use Task Manager (Windows) or Activity Monitor (macOS) to close unnecessary resource-intensive processes. Restore antivirus protection immediately after testing.

    8. If your system has more than one graphics processor, make sure Photoshop uses the high-performance one — for example, on Windows open Settings > System > Display > Graphics and set Photoshop to High performance — then restart the computer and test.

    9. If your files are stored on a network drive, copy the file to a local drive, edit and save it locally, then upload the finished file back to the network drive.

    10. Test at a lower display resolution or scaling (Windows: Settings > System > Display; macOS: System Settings > Displays), and check Photoshop again.

    11. Check that your computer meets the current Photoshop system requirements, and update Photoshop and your operating system when compatible updates are available. The document lists at least 8 GB of RAM (16 GB or more recommended) and a fast internal SSD for Photoshop and scratch disk storage when possible. If the problem continues after these checks, the document recommends contacting Adobe Support.

     

    Official document: https://helpx.adobe.com/photoshop/desktop/troubleshoot/performance-stability-issues/fix-lag-freeze-slow-performance.html

    Translate