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A
Anticarasosman
Participant
February 19, 2020
Question

I just download photoshop and this happened...

  • February 19, 2020
  • 1 reply
  • 316 views

I start photoshop normally and click in "new project" and without any alteration the project opens and a second later the screen get like that. Pls help

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1 reply

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
February 19, 2020

Make sure you have the latest display device driver installed.  Try turning off user GPU ins Photoshop preferences performance

JJMack
A
AnticarasosmanAuthor
Participant
February 19, 2020

and how do I do that?

PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
February 19, 2020

Hi Indeed, if you do not see anything, it will not be easy: try to reset your preferences, hold CTRL+ALT+Shift as you start Photoshop

Can you check the version of the driver you have for your GPU?

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