I keep getting an error that says "the version is different."

Forum|Forum|1 year ago
September 3, 2024
4 replies
339 views

I'm using Windows OS installed on a Mac. Currently, the issue of not being able to open or save Photoshop and XD files is persisting, and I can't get any work done. 😭

The file was created in Photoshop and saved in the cloud. But when I try to reopen the file from the cloud, it won't open.

Why is Adobe acting up like this lately...? I need a quick response.
I'm Korean, so please understand that I'm using a translator.

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Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 25.11.0 20240716.r.706 b326a7d - x86
0 address: 00007FF793288382 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
1 address: 00007FF793235B4D base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
2 address: 00007FF7907C0CD1 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4ACPLHttpTransferClientFactory@net@local@acp@@QEAAAEAV0123@AEBV0123@@Z:-1 in n.a.'
3 address: 00007FF7907BE96C base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4ACPLHttpTransferClientFactory@net@local@acp@@QEAAAEAV0123@AEBV0123@@Z:-1 in n.a.'
4 address: 00007FF7912D0C24 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
5 address: 00007FF7912D0199 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
6 address: 00007FF7912CFFD9 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
7 address: 00007FF7912E544D base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
8 address: 00007FF7907F0D05 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
9 address: 00007FF7907F3E37 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
10 address: 00007FF7907F37CA base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
11 address: 00007FF7907E2666 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.'
12 address: 00007FF7909A0528 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
13 address: 00007FF7909A05BD base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
14 address: 00007FF790965E0C base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
15 address: 00007FF79099120A base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
16 address: 00007FF790BFB58F base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
17 address: 00007FF79096892B base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
18 address: 00007FF7921C8CB2 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
19 address: 00007FFFD71C7374 base: 00007FFFD71B0000 module name: 'KERNEL32.DLL' symbol info: 'BaseThreadInitThunk:-1 in n.a.'
20 address: 00007FFFD877CC91 base: 00007FFFD8730000 module name: 'ntdll.dll' symbol info: 'RtlUserThreadStart:-1 in n.a.'

o_enricao

Participant

I have the same problem. Photoshop asked me to change some parameters of the text layers in my file and I clicked yes. After that, I was never able to open the psdc file again.

It's absurd that this would happen, specially with a file managed by adobe's own cloud service. Even more absurd there are no answers to this here...

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

지

지영5FD1Author

Participating Frequently

My Photoshop is version 25.11, and it is the latest version.

지

지영5FD1Author

Participating Frequently

Photoshop Error information
Code: -25050
Text: because the file is not compatible with this version of Photoshop
Message: Could not open “0-cover.psdc” because the file is not compatible with this version of Photoshop.
Stack:
Adobe Photoshop 25.11.0 20240716.r.706 b326a7d - x86
0 address: 00007FF793288382 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
1 address: 00007FF793235B4D base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
2 address: 00007FF7907C0CD1 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4ACPLHttpTransferClientFactory@net@local@acp@@QEAAAEAV0123@AEBV0123@@Z:-1 in n.a.'
3 address: 00007FF7907BE96C base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4ACPLHttpTransferClientFactory@net@local@acp@@QEAAAEAV0123@AEBV0123@@Z:-1 in n.a.'
4 address: 00007FF7907C3163 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4ACPLHttpTransferClientFactory@net@local@acp@@QEAAAEAV0123@AEBV0123@@Z:-1 in n.a.'
5 address: 00007FF795F20A17 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: 'curl_formget:-1 in n.a.'
6 address: 00007FFFB3171080 base: 00007FFFB3170000 module name: 'VCRUNTIME140_1.dll' symbol info: 'n.a.:-1 in n.a.'
7 address: 00007FFFB3172715 base: 00007FFFB3170000 module name: 'VCRUNTIME140_1.dll' symbol info: '__NLG_Return2:-1 in n.a.'
8 address: 00007FFFD87D1C96 base: 00007FFFD8730000 module name: 'ntdll.dll' symbol info: 'RtlCaptureContext2:-1 in n.a.'
9 address: 00007FF790D61033 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.'
10 address: 00007FF790D5FD5C base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.'
11 address: 00007FF792480964 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
12 address: 00007FF7923E3C7E base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
13 address: 00007FF79097EA93 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
14 address: 00007FF790E6F5BE base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
15 address: 00007FF794E6B9AD base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?createHttpTransferClient@ACPLHttpTransferClientFactory@net@local@acp@@SA?AV?$shared_ptr@VIACPLHttpTransferClient@net@local@acp@@@std@@W4HttpEngineType@234@V?$shared_ptr@VIACPLHttpTransferCallbackHook@net@local@acp@@@6@V?$shared_ptr@VIACPLHttpTransferRetryPolicy@net@local@acp@@@6@AEBUHttpEngineConfiguration@IACPLHttpTransferClient@234@P6AXW4LogLevel@234@V?$basic_string@DU?$char_traits@D@std@@V?$allocator@D@2@@6@55H@ZP6AX_N5@Z@Z:-1 in n.a.'
16 address: 00007FF7907E0BC2 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.'
17 address: 00007FF7907DB123 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.'
18 address: 00007FF7907F5FF1 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
19 address: 00007FF7907F56D5 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
20 address: 00007FF7907F37CA base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
21 address: 00007FF7907E2666 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.'
22 address: 00007FF7909A0528 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
23 address: 00007FF7909A05BD base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
24 address: 00007FF790965E0C base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
25 address: 00007FF79099120A base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
26 address: 00007FF790BFB58F base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
27 address: 00007FF79096892B base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
28 address: 00007FF7921C8CB2 base: 00007FF78FF70000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
29 address: 00007FFFD71C7374 base: 00007FFFD71B0000 module name: 'KERNEL32.DLL' symbol info: 'BaseThreadInitThunk:-1 in n.a.'
30 address: 00007FFFD877CC91 base: 00007FFFD8730000 module name: 'ntdll.dll' symbol info: 'RtlUserThreadStart:-1 in n.a.'

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