I made a mistake and installed the wrong program, can I get a refund?

Question

I wanted to buy Premiere Pro, but I made a mistake and instead I bought photoshop. Can I have a refund? or is it over for me :,(

J E L · Accepted Answer

Hi ​@Captivating_friends5bd0, it might depend on how long it’s been since you realized your mistake.Please contact Adobe customer support right away, as we don’t have any access to your account details here. Make sure you are signed in with your Adobe ID and then use the online chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen (type AGENT to get a live person).

J E L · Answer

​@Captivating_friends5bd0, the Adobe Virtual Assistant live chat window should appear within a few seconds after landing on that page. Check to see if your browser has any blocks for pop-up windows. This is what you should see:You can also try scrolling to the bottom of the page where it shows this. Click on the“Start now” link:

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