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???_???0897
Participant
January 19, 2025
Question

I opened the file and everything disappeared

  • January 19, 2025
  • 1 reply
  • 66 views

I opened the file and everything disappeared

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
January 23, 2025

Hey, @???_???0897. Welcome to the Photoshop Community. I'll move your response to discussions for now. I'll need more info to help you figure this out. Please share the system info from Photoshop Help > System info > Copy and paste into a text document > upload and attach here. 

 

Does this happen with the specific documents? Is it stored on an external drive or in a folder associated with cloud backup services? Working through a network, or external drive is unpredictable & is not recommended. Head here to learn more: https://adobe.ly/3A2G2zK

 

Please share if you find a repeatable pattern or series of steps along with a sample PSD file with me via direct message. 

 

Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

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