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December 14, 2025
Question

I purchased another 2000 credits from you (AE05162700126CIL), and I keep getting messages in Photosh

  • December 14, 2025
  • 2 replies
  • 68 views

I purchased another 2000 credits from you (AE05162700126CIL), and I keep getting messages in Photoshop that I need to UPDATE, because I don't have enough credits, I only purchased yesterday, I will ask for your review.

2 replies

Glenn 8675309
Legend
December 15, 2025

log out of your account, and log back in.

Sameer K
Community Manager
Community Manager
December 15, 2025

Hey there! Welcome to the Photoshop Community. I reviewed the account you used to log in, and I found an active subscription.

 

Does this happen with specific images or subjects? You can try using Photoshop Web (https://adobe.ly/3WkhVFm) on an alternate device & internet network to rule out that it is a network issue. 

 

Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)