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Participant
January 3, 2025
Question

I try to start the app but it wont work

  • January 3, 2025
  • 3 replies
  • 162 views

I've downloaded the Photoshop app but when I try to set it up it doesn't work for me?

 

3 replies

jane-e
Community Expert
Community Expert
January 4, 2025

@abdullah_7883 

 

Did you download and install Creative Cloud first and then install Photoshop from the CC app?

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Is this a recent purchase or are you using the 7-day trial?

 

Jane

 

creative explorer
Community Expert
Community Expert
January 3, 2025

@abdullah_7883 do you have the right Photoshop system requirements? 
https://helpx.adobe.com/ca/photoshop/system-requirements.html

I can't install the newest Photoshop 2025 on my OS, because my OS doesn't allow it. But, if I wanted to use some of the new features, I do use the online version of Photoshop. Most cases, Photoshop 2024 works fine


m
BrettN
Community Manager
Community Manager
January 3, 2025

What happens when you try? Is there an error message? Do you see the splash screen? Are you on Win or Mac?