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Participant
July 17, 2025
Answered

ia não esta funcionando no photoshop web

  • July 17, 2025
  • 1 reply
  • 103 views
ia não esta funcionando no photoshop web
Correct answer Anshul_Saini

Hi @Marcia Maria_Inacio0111,

 

Thanks for reaching out! I just checked, and the Generative AI features are working as expected on Photoshop Web.


To help troubleshoot:
 •  Can you try switching to a different network, like a mobile/cellular connection or another Wi-Fi?
 •  Was the feature working for you earlier, and then suddenly stopped?
 •  Please try accessing Photoshop Web in a different browser (like Chrome, Edge, or Firefox).

 •  Can you confirm the system specs and OS version?

 •  Please share a screenshot of the error you are getting.
 •  Also, are you using any firewall, proxy, VPN, antivirus, or network filtering apps that might block access?


Let us know how it goes. We’re here to help!


Best,

Anshul Saini

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
July 17, 2025

Hi @Marcia Maria_Inacio0111,

 

Thanks for reaching out! I just checked, and the Generative AI features are working as expected on Photoshop Web.


To help troubleshoot:
 •  Can you try switching to a different network, like a mobile/cellular connection or another Wi-Fi?
 •  Was the feature working for you earlier, and then suddenly stopped?
 •  Please try accessing Photoshop Web in a different browser (like Chrome, Edge, or Firefox).

 •  Can you confirm the system specs and OS version?

 •  Please share a screenshot of the error you are getting.
 •  Also, are you using any firewall, proxy, VPN, antivirus, or network filtering apps that might block access?


Let us know how it goes. We’re here to help!


Best,

Anshul Saini