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D
Dumonteil
December 9, 2025
Question

Il m'est impossible d'ouvrir Photoshop

  • December 9, 2025
  • 7 replies
  • 881 views

Il m'est impossible d'ouvrir Photoshop ni depuis la fenêtre "Accueil" ni depuis la fenêtre "Applications" de Creative Cloud Desktop sur mon PC. (Illustrator et Acrobat s'ouvrent correctement)
Il faut que je clique "ouvrir" sur une image dans le dossier "Récents" ou que j'aille dans "Fichiers".

"Ouvrir" m'affiche alors la fenêtre "Voulez-vous autoriser cette application à apporter des modifications à cet appareil" où il est marqué "Photoshop" 2023".

Lorsque je clique sur "Oui" c'est bien Version Adobe Photoshop : 27.1.0.

De plus, voilà trois jours que Windows ne m'affiche plus aucun aperçu dans le volet de droite (hors pdf et png) et les miniatures ne s'affichent pas plus (sauf lorsque la case à cocher "débloquer" existe dans l'onglet "propriétés").

Je ne sais pas si ces problèmes sont liés, mais ça m'empêche vraiment de travailler.

Si quelqu'un a le même souci, ou une bonne idée. Merci d'avance.

7 replies

Srishti_Bali
Srishti_Bali
Legend
December 24, 2025

Hi @Dumonteil

 

Thanks for sharing these details and tryingt he steps suggestd earlier. This sounds more like a permissions-related issue. Please try granting full access to the Photoshop app folders and related Adobe folders.

 

Follow these once for each folder listed below:

  • C:\\Program Files\\Adobe

  • C:\\Program Files (x86)\\Adobe

  • C:\\ProgramData\\Adobe

  • C:\\Users\\\\AppData\\Roaming\\Adobe
    Note: You may need to enable hidden folders first.

 

  1. Close Photoshop completely.
  2. Open File Explorer → View → enable Hidden items.
  3. Navigate to one of the folders listed above.
  4. Right-click the folder → Properties.
  5. Go to the Security tab → click Edit.
    871465i165C1155081906BB.png
  6. Select your user account.
  7. In the permissions list:
  8. Make sure Full control is allowed
  9. Ensure Deny is not checked
  10. Click OK to apply changes.
  11. Repeat for each folder listed.
  12. Launch Photoshop and test.

If the issue persists, test Photoshop from a new Administrator account to confirm whether this is user-profile specific: https://adobe.ly/4sdOZMS

Let us know how it goes!

 

Regards,

Srishti

A
Community Manager
AlekeCommunity Manager
Community Manager
December 9, 2025

Hi @Dumonteil, thanks for reaching out!
What happens when you try to open Photoshop? Do you see an error message? Does the splash screen appear? If it does, does it stop at a specific point while loading something?
If you have multiple versions of Photoshop installed, try uninstalling the ones you don’t use. It can also help to uninstall and reinstall the app completely.
Thanks so much!
Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
D
DumonteilAuthor
December 10, 2025

Hello @Aleke,
Thank you for your interest.
(1 and 2): Here are two annotated screenshots of the Creative Cloud screen on my PC.
(3): Here's the window I get when I open an image from "Recents" with this strange noted "Photoshop 2023".
(4 and 5): My Screenshots folder, where you can see that only PNGs can be displayed as thumbnails and previews on the right.
(6): Programs / Adobe : this is how Photoshop is organized. The "Photoshop 2024" folder only contains my organization preferences and my brushes.
I'm pretty much lost…

D
DumonteilAuthor
December 15, 2025

Re,

j'ai eu les services de Microsoft qui m'ont réinstallé Windows : toujours pareil. Je me dis donc que tous mes soucis viennent de chez Adobe !

J'ai essayé plein de chose comme désinstallation et réinstallation de photoshop ; rien n'a  fonctionné.

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