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robertw44482386
robertw44482386
Inspiring
December 1, 2024
Question

Infuriating Genuine Service Alert popping up and blocking everything on my screen...

  • December 1, 2024
  • 3 replies
  • 603 views

This is especially infuriating since they took the usual money out of my account just today as it is the first day of the month. 

Why now after all these years of paying them and using their products?

 

This topic has been closed for replies.

3 replies

G
Generous_Sunbeam5FB4
Participant
December 3, 2024

Totally understandable—it's frustrating to face issues right after they charged you, especially as a loyal customer. Hopefully, Adobe resolves this soon. At least version 13 keeps you running for now.

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity Expert
Community Expert
December 2, 2024

If @Ged_Traynor ’s advice should not have solved the issue could you post a screenshot of the alert? 

Ged_Traynor
Community Expert
Ged_TraynorCommunity Expert
Community Expert
December 2, 2024

@robertw44482386 have you tried signing out of the Creative Cloud app and signing back in again

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