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Inspiring
November 5, 2021
Answered

Instant Crash - Photoshop - Windows 11

  • November 5, 2021
  • 17 replies
  • 11821 views

I have been having an issue with my PC instantly powering off (no blue screen or anything) very soon after opening Photoshop.  I have recently installed Windows 11, updated everything, and have reset Photoshops settings, but it is still happening.

 

I definitely have enough hardware, (I9-10xxx, 3080 RTX, 64g ram).

 

It's a very violent power down almost like you'd expect from a power surge.  

 

Anyone had similar issues?

This topic has been closed for replies.
Correct answer PhiDough

I know it has been quite some time, but the issue has not been fixed with the latest updates.  However, I have found a band-aid from an old forum discussion where this has been an issue before. It appears to be related to hyperthreading or the CPU threads.  I saw two fixes in the earlier forum.  The two options are, 

 

1. Make sure that photoshop is open, open task manager, click on the details tab, right click on Photoshop, and then "set affinity."

 

It will show you all of the cpus/threads that Photoshop uses.  I have a 14 core processor (28 threads), so I removed cpus (threads) 14-28, leaving 0-13 with ticks in the box.

 

This COMPLETELY alleviates the problem.  Unfortunately, it seems I have to do it EVERY time I open photoshop.

 

2. This option, unfortunately, will have an effect on performance across all software that can utilize the feature. Turning off hyperthreading in the bios also fixes the problem.  You only have to do this one time.

 

It seems like this has been an issue in the past that has been fixed before, but the issue seems to have worked its way back into the code.  

 

I'd love to hear if anyone else has any alternatives!

 

17 replies

PhiDoughAuthor
Inspiring
November 8, 2021

Retrogamer, by chance do use EVGA Precision X1 or afterburner or anything similar? May I ask your graphics card? And is it using the default graphics card bios? 

 

Just curious if there could be any obvious similarties.

PhiDoughAuthor
Inspiring
November 8, 2021

Thanks for the tip.  I just went through the whole cleanup and re install process, opened photoshop and turned on some tabs in the neural network options and it did it again.  I hadn't noticed if it was related to those features before, but it definitely was this time.

 

 

PhiDoughAuthor
Inspiring
November 8, 2021

Unfortunately, the PC just powers off instantly (no crash, no blue screen).  So, I don't think I can submit a crash report?  I just went through the cleanup process and re-installed.

 

I opened an image in photoshop, checked a performance preference setting and opened the neural network menu and clicked a few of the toggles to ON and it instantly shut down again.

 

It tries to auto-reboot and fails to do so (nothing appears on the screen).  I have to flip the power switch after the initial failed auto reboot and it reboots just fine.  This has happened every time it's done this.  

 

Someone below mentioned they were having similar issues with the neural network features and I hadn't noticed if it was specifically related to that before, but it definitely was on this last attempt.

PhiDoughAuthor
Inspiring
November 8, 2021

I just went through the cleanup process and re-installed the 4-5 Adobe products I'm using.  I opened up photoshop, opened a photo, went to see if my preferences (performance) was using my graphics card or not (It was) and then opened up The neural filters and clicked a few of the toggles to ON and again.. the PC just shutoff.  No warning, no crash, no bluescreen, just an instant power down.

 

Not only does it power off, but it tries to reboot automatically and fails to do so (looks like maybe the monitor isn't loading??).  When I flip the power on and off again after the initial crash and failed auto reboot attempt, it reboots just fine.  

 

Someone below me in this thread mentioned they were having similar issues with the neural network features.  I hadn't noticed if it was specifically related to this on previous crashes, but it definitely was on this crash.

 

 

Participating Frequently
November 8, 2021

This is similar to whats happening to me when i try to run some of the new neural filter additions and the object selection. Had to go back to 2021 version. 

Legend
November 6, 2021

I'm not seeing any submitted crash reports from you in our system.

 

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

Sahil.Chawla
Adobe Employee
Adobe Employee
November 5, 2021

Hi there,

Sorry to hear about Photoshop crashing upon launch. As you've tried some troubleshooting steps to resolve the problem.
Could you try using the Creative Cloud Cleaner Tool to completely remove Photoshop from the computer and then reinstall it through the Creative Cloud Desktop app? 

Let us know how it goes.
Regards,
Sahil

Participant
January 29, 2022

Exact same problem.

 

Brand new windows 11 install on an i9 running a GTX 3090

 

Completley repeatable, start photoshop, try to select the magic wand tool, instant reboot.

 

Please help. I can video it happening.

 

PhiDoughAuthor
Inspiring
March 6, 2022

I found a fix to the problem.  I posted a reply to someone in the thread describing the fix.  The forum won't let me copy the same instructions to each person who having the issue (forum "flooding" warning), but check out my reply to Jeffrey Tranberry to see how to fix the problem.