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Skeletonhands
Skeletonhands
Participant
May 13, 2026
Question

ios photoshop all does not show PNG files to open

  • May 13, 2026
  • 3 replies
  • 19 views

I am using the Photoshop iOS app and I have having 2 huge issues. 

The first, when I go to the FILES icon in the menu bar at the bottom, it does not show PNG files stored in my cloud. 

The second issue, all of the folders are unresponsive when pressing on them. Meaning, I cannot open a folder to get to files that are organized in my cloud. 

Please fix this. 

    3 replies

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    June 4, 2026

    ​@Skeletonhands wrote: I am using the Photoshop iOS app

     

    Also, “iOS” refers to both iPadOS and iPhoneOS. Can you clarify which you are using?

     

    Jane

     

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    June 4, 2026

    ​@Skeletonhands wrote: “when I go to the FILES icon in the menu bar at the bottom”

     

     

     

    Can you confirm exactly where you are looking after you click “Import and Open”?

    • Photos will display everything in your Photos App.
    • Files gives you several options. What are you choosing?

       

    Jane

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    June 4, 2026

    Hey, @Skeletonhands. Welcome to the Photoshop Community. Sorry for the delay in reaching your post.


    Could you include a short video of the behavior that you see? Please share more details and clarify which files are stored in your cloud. Are these images stored in a 3rd party cloud-file service? Do these images appear as regular files in the iOS File browser app?


    Thanks!
    Sameer K
    (Type '@' and type my name to mention me when you reply)

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