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żaneta_8637
Participant
October 20, 2024
Question

iPad app

  • October 20, 2024
  • 1 reply
  • 150 views

I have a problem with my app for iPad. The app requires purchase a subscription even though I have it. The application works on other devices.

    This topic has been closed for replies.

    1 reply

    L
    leroy_6758
    Participant
    October 21, 2024

    Same problem here. Been on the chat with support for four hours. Can't figure it out. 

    I have a business subscription. This means that I should have to choose between business and personal account. My Business account has the subscription. However, it does not give me a choice. 

     

    • Tried deleting and reinstalling the app (including it's data)
    • Deleting all cookies and cache from browser as well.
    • In account settings, turning the choose profile automatically off.
    • Tried another account on the iPad (one of my colleagues). Same problem.
    Y
    youngwoong_Jeon6025
    Participant
    October 28, 2024

    Adobe는 이 문제를 적극적으로 해결해야 합니다.
    구독료만 받고 아무런 영향을 미치지 않습니다.
    사용자가 모여야 합니다.

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