iPad photoshop app keeps crashing

Forum|Forum|4 years ago
March 15, 2022
3 replies
219 views

The app has suddenly stopped working. As soon as the app opens, it barely makes pass the splash screen, then it closes by itself.

i have tried everything: restarting the iPad, re-installing the app, deleted recent projects from my cloud storage. The only thing I haven't tried is factory reset my iPad, but I really do not wish to do that.

some help would be much appreciated, as this is a bit frustrating as a paying customer...

iPadOS version: 15.3.1

App version: 3.3.1

iPadOS

This topic has been closed for replies.

M

M Shaw

Participating Frequently

Are you still encountering the crash on launch. There was a problem with an external tool we use this morning that has been cleared up.

J

J453

Legend

Sounds like you had some confusion with Adobe ID and Social Sign On.

Is the app working normally now? (the crashing has stopped?)

Here's a document on social sign on in case you want to correct any associations: https://helpx.adobe.com/x-productkb/global/adobe-id-social-sign-in.html

S

SAMUEL5F95Author

Participant

Ok, I believe there are a lot of things going on here:

1. Updating my iPad to iPadOS 15.4 allowed me to pass the splash screen and make the app to not crash.
2. I tried to log in with my Adobe login. I was asked me to pay for a subscription, but via the app store (this is ridiculous, because I am already a paying customer)
3. I tried to log in with my google account (shares the same email as my Adobe account), and this time it worked.

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