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A
asgdsaf
Participant
March 8, 2025
Question

iPhone HDR photo open error

  • March 8, 2025
  • 1 reply
  • 153 views

Whenever I try to open my HDR JPG and HEIF photos shot by my iPhone 13Pro and 16Pro in Photoshop on my MacBook Pro, the HDR effect disappears and the photo turns into a non HDR photo. The vivid color turns into a flat and dark color.

How can I solve this problem? I searched a lot and tried everything I could, but I couldn't find out the solution. Please please please help me!!!

1 reply

A
Community Manager
AlekeCommunity Manager
Community Manager
March 10, 2025

Hi @asgdsaf! 👋 Welcome to the community! 

Could you let us know which version of Photoshop and macOS you're using? For macOS systems, the HDR display setting is enabled by default, but there are specific display settings that need to be adjusted for full functionality. Here are the steps to ensure the proper settings are enabled, depending on your display and operating system setup:

If you have an Apple HDR Display:

1. Go to System Settings > Display > Presets on your HDR display or built-in Apple laptop display.
2. Select the Apple XDR Display (P3-1600 nits) preset.
3. In Photoshop, HDR display should be on by default, but go to Preferences > Technology Previews > Precise color management for HDR Display to confirm the box is selected.

If you have a non-Apple HDR display:

1. Go to System Settings > Display and toggle ON the High Dynamic Range option.
2. In Photoshop, HDR display should be on by default, but go to Preferences > Technology Previews > Precise color management for HDR Display to confirm the box is selected.

Thanks so much! 😊

Alek

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