Issue Opening MOV Files in Photoshop 2025 (26.9.0) on Mac

Question

Hi, I’m having trouble opening MOV files in Photoshop 2025 (version 26.9.0) on my new computer. After getting the new setup from IT and installing Photoshop, I tried to open a video file, but I received the following error message: “Could not open 'Test.mov' because the video file could not be opened.”

Here are the details of my system:

MacBook Pro
Apple M4 Pro
MacOS Sequoia 15.6
Photoshop version 26.9.0

Any help or guidance you can offer would be greatly appreciated! Thanks so much!

Wailam Pan · Accepted Answer

Thats definitely odd. I'm on an M2 Macbook Pro and current PS build and can open .mov files without issue. If the issue persists you should have Media Encoder available to convert to mp4.

Hi everyone, once I enabled full disk access and granted permissions to Photoshop, I was able to open videos in Photoshop again. Thanks for everyone’s help.

LAMY2017 · Answer

MOV opens on the old computer, not the new. What immediately came to mind is how the file that worked on the old computer got to the new computer. Something in the transfer corrupted the file. Whichever way you used, use another way and get another copy to the new computer.

You could also get the MOV back to the old computer to see if it still opens on the old computer.

If the original MOV opens on the old computer, that points to something wrong with the new computer.

If the original MOV doesn't open on the old computer, that points to something wrong with the transfer method.

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