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December 12, 2025
Question

Issues with Generative AI in Photoshop — Faces Not Matching

  • December 12, 2025
  • 3 replies
  • 236 views

I want to provide feedback (and a complaint) about the generative AI features in Photoshop. I am a paying Creative Cloud subscriber, and I have been using the generative tools that require Firefly generative credits.

The main issue is that the generated faces do not resemble the reference faces or descriptions I provide. No matter how carefully I prepare the prompt or reference, the output faces come out completely different. As a result, I am repeatedly wasting generative credits on unusable results.

Because I pay a monthly subscription and a limited number of generative credits are included, this feels frustrating and poor value. I am running out of credits without getting a single result that resembles what I requested.

I would appreciate:

  1. Improvements to face-matching and face-consistency in the generative AI.
  2. Clarification on how to get more reliable face results, if possible.
  3. Consideration for the waste of credits caused by unusable outputs.
  4. A way to provide face references directly (or a stronger “keep the face” option).

3 replies

Stephen Marsh
Community Expert
Community Expert
December 16, 2025

Generative output is essentially random by nature. Yes, it is shaped by prompts, even using a reference image, your mileage will vary. So my understanding is that it's both a technical issue and an expectation issue.

Trevor.Dennis
Community Expert
Community Expert
December 16, 2025

Can you be specific about what model you are having trouble with, and what you are asking it to do?  Provide screen shots if you don't mind sharing.  People here might even use some of their own credits to test it for you.

creative explorer
Community Expert
Community Expert
December 16, 2025

@Jiri32020215sgbr welcome to the club.... it's a combination of reasons from privacy policy, to worried about deepfakes and liability reasons. If you look at thier competitors, they aren't worried but look at how big Adobe is compared to the smaller players...alot to lose here!

m