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Kori_McBrayer0862
Participant
July 21, 2025
Question

JPEG not supported

  • July 21, 2025
  • 2 replies
  • 147 views

I'm very interested as well as intrigued, why is this happening.  I'm also having problems with photoshop and pictures that are in JPEG.  I get things popping up stating ( Photoshop doesn't support jpeg files.  So here I sit with a brand new camera and the newest Mac Pro

2 replies

davescm
Community Expert
davescmCommunity Expert
Community Expert
July 21, 2025

To add to Jane's reply, it would be useful if you could attach an example jpeg here. Photoshop definitely does open jpegs but we can take a look to see if there is anything unusual in the file, or whether it points to the installation of Photoshop.

Dave

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    July 21, 2025

    @Kori_McBrayer0862 

     

    I've branched your post from a six-year-old thread about one file that was causing an issue (not all JPEG images).

     

    please give us details including: 

    • What are your versions of macOS and PS? What year is your Mac Pro? What camera are you using?
    • Do you shoot photos in Camera Raw or JPEG?
    • Are you resaving JPEGs or are you saving from another format?
    • What are the steps that you are using to save a JPEG?
    • Is this for all JPEGs or just one?

     

    Jane

     

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