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C34540556w2n1
Participant
January 1, 2024
Question

.jpg .jpeg files do not open - programme error

  • January 1, 2024
  • 1 reply
  • 212 views

Please help, I have followed every fix I can find.  At some point today any new files I download in any format will not open I get an error. When I perform fixes, downloading camera raw, changing file name, etc etc it just says programme error. It worked fine earlier today, I am on a trial and I am not finding this a very good editing tool at this stage. I am unsure why after about 5 fixes I've found nothing work? 

 

please help, thanks.

    This topic has been closed for replies.

    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    January 2, 2024

    Hey,@C34540556w2n1. Welcome to the Photoshop Community. For now, I'll move this post to discussions. More info is required to help you figure this out. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here. 

     

    You can check recommended steps to fix program errors while opening files: https://adobe.ly/41HeUQi

     

    Waiting to hear from you. Thanks!
    Sameer K

    C
    C34540556w2n1Author
    Participant
    January 2, 2024

    I have tried everything on the recommended list, I am probably going to have to seek another programme. 

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