@steveny29966189
I’ve heard and read about such issue several times here in the forum.
User like to reinstall CS6 application on a new computer and deactivate the old installation correctly. But the reactivation on the new computer fails.
What you can try is a offline activation.
Steps for offline activation. Please follow them exactly one after the other:
- Launch the product.
- Disconnect the installed computer from the internet
- At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.
- Click Offline Activation and click Generate a Response Code.
- Write down the Request Code.
- Switch to an online computer and navigate to www.adobe.com/go/getactivated.
- Click Offline Activation.
- Sign in with your Adobe ID.
- Enter your Request code and (the product key?), then click Generate.
- Write down the Response code.
- Switch back to the offline computer.
- Enter the Response Code and click Activate.