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steveny29966189
Participant
June 21, 2026
Answered

Just installed CS6 onto a new computer. I opened up Photoshop but a notice says I have to deactivate the serial number from another computer. I just did that, but I still can't get rid of the notice that pops up.

  • June 21, 2026
  • 2 replies
  • 45 views

Just installed CS6 onto a new computer. I opened up Photoshop but a notice says I have to deactivate the serial number from another computer. I just did that, but I still can't get rid of the notice that pops up.

    Correct answer AxelMatt

    @steveny29966189 

    I’ve heard and read about such issue several times here in the forum.

    User like to reinstall CS6 application on a new computer and deactivate the old installation correctly. But the reactivation on the new computer fails.

    What you can try is a offline activation.

    Steps for offline activation. Please follow them exactly one after the other:

    1. Launch the product.
    2. Disconnect the installed computer from the internet
    3. At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.
    4. Click Offline Activation and click Generate a Response Code.
    5. Write down the Request Code.
    6. Switch to an online computer and navigate to www.adobe.com/go/getactivated.
    7. Click Offline Activation.
    8. Sign in with your Adobe ID.
    9. Enter your Request code and (the product key?), then click Generate.
    10. Write down the Response code.
    11. Switch back to the offline computer.
    12. Enter the Response Code and click Activate.

     

    2 replies

    AxelMattCommunity ExpertCorrect answer
    Community Expert
    June 22, 2026

    @steveny29966189 

    I’ve heard and read about such issue several times here in the forum.

    User like to reinstall CS6 application on a new computer and deactivate the old installation correctly. But the reactivation on the new computer fails.

    What you can try is a offline activation.

    Steps for offline activation. Please follow them exactly one after the other:

    1. Launch the product.
    2. Disconnect the installed computer from the internet
    3. At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.
    4. Click Offline Activation and click Generate a Response Code.
    5. Write down the Request Code.
    6. Switch to an online computer and navigate to www.adobe.com/go/getactivated.
    7. Click Offline Activation.
    8. Sign in with your Adobe ID.
    9. Enter your Request code and (the product key?), then click Generate.
    10. Write down the Response code.
    11. Switch back to the offline computer.
    12. Enter the Response Code and click Activate.

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    Spas K.
    Community Expert
    Community Expert
    June 22, 2026

    Did you try to reinstall on the new machine after deactivating on the old one?

    I assume you deactivated the right way through Help > Deactivate and not just uninstalling, right?