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Participant
October 14, 2026
Answered

Just updated to 27.11. Cannot save files. Any kind of file. Photoshop crashes. I can Export to .jpg or whatever but when I click Save or Save As, the program crashes with an error message.

Doesn’t matter if it’s a layered file or a flattened file. Photoshop Beta, which was also updated today, works fine.  

 

    Ged_Traynor
    Ged_TraynorCorrect answer
    Community Expert
    October 14, 2026

    ​@mhwarner try manually resetting your Photoshop preferences to see if it helps

     

    3 replies

    Inspiring
    October 16, 2026

    As you say Photoshop Beta works just fine. 

    How would we add back preferences?

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    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity ExpertCorrect answer
    Community Expert
    October 14, 2026

    ​@mhwarner try manually resetting your Photoshop preferences to see if it helps

     

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    mhwarnerAuthor
    Participant
    October 15, 2026

    Thanks!  Was trying to avoid this route, but it did the trick.  Now I will have to add back some of my previous preferences one by one to see which breaks it.  There’s probably only a few I care about like Workspaces, brushes, actions, patterns,styles and keyboard customizations,  so I’ll try those.  Many of the others have just accumulated over the years and are likely not that necessary.

    I appreciate your help!

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