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scottmosher
scottmosher
Inspiring
February 26, 2020
Question

Just updated to Photoshop 2020 - gray screen redraw.

  • February 26, 2020
  • 27 replies
  • 20761 views

Just updated to Photoshop CC2020 on both my iMac and my Macbook Pro and now - with high resolution files - I'm gettting an occasional gray screen between processes or processing (layer transitions, resizing, changing fonts, applying filters) - I"m not sure it's a redraw or what but it's quite annoying. Any ideas what the heck is going on here? It's happening on BOTH my computers so....

    This topic has been closed for replies.

    27 replies

    Kris Hunt
    Kris Hunt
    Legend
    October 23, 2023

    This bug still isn't fixed in Photoshop 25.0.0. I'm so tired of having to zoom in and out to get the image to reappear. Also, I cannot uncheck "30 Bit Display" because it's grayed out.

     

      E
      EmeraldSkies
      Known Participant
      January 24, 2021

      I went into settings > performance and turned "Use Graphics Processor" ON, and then in Advance Settings I chose "Normal" for Drawing Mode. So far it seems to behave. 

      I'm using a 13" Macbook Pro 2020 with 32GB memory, Quad-i7 and Intel Iris 1536MB on Big Sur 11.1.

      B
      bretts27978321
      Participating Frequently
      September 23, 2020

      I have updated as recently as today (09/23/20) and my imac is still experiencing the issues with the stage turning gray when I click anywhere on the secondary screen. So so annoying. I have been running 2019 for months hoping for a damn fix and still nothing. Luckily, my Macbook Pro is running 2020 without any issues when connected to a secondary screen. 

       

      Please fix this, Adobe!

      J
      jessrose76
      Participant
      September 18, 2020

      I am having the same problem Mac Book Pro 10 15 6. 

      Latest version of Photoshop 2020.  21.2.3

       

      Either Black screen or Grey screen.  Please help me fast.  I am a high school teacher that is working 24 /7 to teach in person during a pandemic as well as simultaneously teach kids at home.  I am beyond tired and having trouble with this during class and I am at my witts end!   I have tried all suggested here.   PLEASE HELP.  

       

       

        B
        bretts27978321
        Participating Frequently
        November 2, 2020

        They sure havent done anything to fix this problem.

        A
        Anonymous
        September 10, 2020

        I am having the same issue. I will work on a design, briefly check email come back to a gray screen. If I click on any layer in the design it will bring the image back. Please fix this? Thanks so much.

        W
        Weezie5EA9
        Participant
        September 10, 2020

        Same issue here. Newest version of Photoshop from cloud. Very annoying. Gray screen when I am trying to work on a layer. Shows part of the screen but rarely all of it.

        gemlotus
        gemlotus
        Participating Frequently
        July 22, 2020

        I have updated. The problem is not solved. When does Adobe start paying us?

          J
          JimLi5E7E
          Participant
          August 27, 2020

          The same issue even though I have updated the latest version 21.2.2 😞 ... so damn annoying 

          Akash Sharma
          Akash Sharma
          Legend
          September 3, 2020

          Hi All,

           

          Sorry to hear that some of you are still facing this issue with Photoshop.

           

          Would you mind doing a quick app preferences restore to see if it the issue still persists? See this article for reference: https://t.co/ulJI7cGn1G

          You may want to backup your settings beforehand: https://t.co/4dX7gkr36D 

           

          Thanks, 

          Akash

          Akash Sharma
          Akash Sharma
          Legend
          July 22, 2020

          We are happy to announce the release of Photoshop 21.2.1 that should resolve this issue.

          This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

          To update Photoshop to 21.2.1, click "Update" in the Creative Cloud desktop app next to Photoshop. 

          More detailed instructions for updating

           

          Let us know how it goes.

          Thanks,

          Akash

            design_deity
            design_deity
            Inspiring
            July 23, 2020

            Whew. It worked. Thanks! This issue was driving me nuts.

            P
            prdg.alex
            Participant
            July 21, 2020

            Can anyone confirm that the latest version 21.2.1 fixes the issues?

            P
            pixel&dot
            Participant
            July 22, 2020
            I updated yesterday and so far so good...
            R
            R. Sinclair
            Known Participant
            July 21, 2020

            Updates for several CC 2020 apps were just released (as of 9 PM on July 20, 2020). Photoshop release notes mention fixing several drawing errors/bugs. Run the updater and we should be back in business.

            media03i99385179
            media03i99385179
            Participant
            July 15, 2020

            YEP! Me too. Im getting very tired of a new update, then to find a bunch of issues. These are not small issues. You can't see the screen while working.  Nice.  Any fixes???

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