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scottmosher
scottmosher
Inspiring
February 26, 2020
Question

Just updated to Photoshop 2020 - gray screen redraw.

  • February 26, 2020
  • 27 replies
  • 20761 views

Just updated to Photoshop CC2020 on both my iMac and my Macbook Pro and now - with high resolution files - I'm gettting an occasional gray screen between processes or processing (layer transitions, resizing, changing fonts, applying filters) - I"m not sure it's a redraw or what but it's quite annoying. Any ideas what the heck is going on here? It's happening on BOTH my computers so....

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    27 replies

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    serrini
    serrini
    Known Participant
    May 28, 2020

    SOLVED: Reset all your preferences worked for me. Sucks but easy.

      serrini
      serrini
      Known Participant
      May 28, 2020

      Same here ... this sucks

      D
      different_grace5EC6
      Participant
      May 20, 2020

      same here how to fix these gray screen. 

      Charu Rajput
      Community Expert
      Charu RajputCommunity Expert
      Community Expert
      May 20, 2020

      Hi,

      Did you try updating your Photoshop version and resetting your prefernces?

       

      Best regards
        fueldisaster
        fueldisaster
        Participant
        May 4, 2020

        First, Save your workspace (if you have one)

        Then just go to Photoshop -> Preferences -> General -> Reset all warning dialogs

        Quit and restart photoshop. Solved it for me

          P
          Paul from NZ
          Participant
          May 2, 2020

          I have the same trouble. PS 21.1.2, latest Catalina (but was happening on Mojave too). Any curve adjustment, belnding change, or anything involving realtime redraws just yields a grey redraw. Super annoying.

          P
          predragt34551831
          Participant
          April 17, 2020

          I am having the same issue. Making it super hard to work. 

          Here are the screenshots... this happens as I'm sliding the levels bar.

           

          I am on Mojave 10.14.6 and  Photoshop is 21.1.2.

          Any solutions so far? 

           

           

           

          Thanks,

          Pedja

            Z
            zachs58833930
            Participant
            May 6, 2020

            This was happening to me too, it was killing me. Anytime I made an adjustment, I had to turn the layer on and off just to see what I was doing. Super frustrating. When I first opened Photoshop 2020 my screen wouldn't show me anything of my image, even though I could see it in my Navigator window. After much research, I found that I had to turn off the option "Use Graphics Processor" under Preferences>Performance. That gave me the view of my images, but the grey boxes have persisted. I have since gone back and checked that box to turn it back on "Use Graphics Processor" and I also checked the box at the bottom under Options to use "Legacy Compositing". I have no clue what these things really do, but I am no longer experiencing the grey box issues and I am still able to see my content. So it seems that this has resolved the problem for me.

            *Be sure to quit photoshop completely and then open it back up to see the changes take effect.

             

            I'm using a iMac Pro, running Catalina 10.15.4, Processor 3GHz 10-Core Intel Xeon W, 64 GB 2666 MH DDR4, Radeon Pro Vega 64 16 GB.

             

            I truly hope this helps people resolve this problem because it's been killing my soul...

              Relativist
              Relativist
              Participant
              May 28, 2020

              This is very helpful and solved the issue for me, many thanks!

              Best, Dasha Eesti Relativist.Space
                Akash Sharma
                Akash Sharma
                Legend
                February 27, 2020

                Hi there,

                 

                Sorry that Photoshop is showing a strange gray screen redarw after the recent update of Photoshop 21.0.3 version.

                 

                Would you be able to provide a screenshot or a video to illustrate the issue? Also, are you using the latest Msc OS Catalina(10.15.3) on both of your machines?

                 

                What happens if you uncheck the option "Use Graphics Processor" under the Preferences> Performance menu in Photoshop?

                 

                Thanks,

                Akash

                scottmosher
                scottmosherAuthor
                Inspiring
                February 27, 2020

                Laptop I'm running 10.14.5, Desktop, High Sierra. Graphics processor is off on both. This never happened until I upgraded just 2 days ago.

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