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Participant
February 11, 2025
Question

Kann Raw Photos nicht mehr öffnen

  • February 11, 2025
  • 5 replies
  • 222 views

Hallo, 

 

Seit zwei Tagen kann ich die Raw Photos nicht mehr im Photoshop öffnen. Das ganze Syem blockiert. Nun habe ich die neue Version deinstalliert & die alte Version wieder installiert. Leider hat das auch nichts geholfen. Weiss jemand eine Lösung? 

 

Danke!

5 replies

Community Expert
February 11, 2025

What has been changed on your system before the eror occurs?

 

Try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

It's recommended to backup your settings before resetting the preferences.

See here:  https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

Reset also the Camera RAW preferences

 

If this doesn't help I would do a reinstall of Photoshop via the Creative Cloud Client.

During the deinstallation you'll be asking if you'll keep the preferences for later use I would say no. 

Then reinstall Photoshop and see if it's help.

 

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

 

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
petra_87Author
Participant
February 11, 2025

Unfortunately, nothing has changed. Should I make the new update in Photoshop & then make this setting again?

 

davescm
Community Expert
Community Expert
February 11, 2025

Thanks, that rules out any compatibility issues with the camera and ACR.

In Photoshop can you go to Preferences > Camera Raw > Performance and under Use Graphics Processor, if it is set to 'Auto', set it to 'Custom' and then uncheck 'Use GPU for Open and Save'. Click OK and try opening a raw file.

 

Dave

petra_87Author
Participant
February 11, 2025

Adobe Camera Raw is version 17.1 i have the Canon G7X. 

 

davescm
Community Expert
Community Expert
February 11, 2025

What exact version of Adobe Camera Raw do you have installed and what exact camera generated the raw files?

 

Dave