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Question

keyboard shortcuts not working in Photoshop CC

Forum|Forum|12 years ago
September 11, 2013
40 replies
78374 views

I have photoshop CC through Creatuve cloud. My keyboard shortcuts stop working, then photoshop really slows down, then crashes. I've been through Adobe support five times now, and it works for about 1/2 hour, then acts up again. Any suggestions/reciommendations? Thanks - Wendy Caro

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pacomarquezpr

Participant

I think I've found, that at least in my case, the problem has to do with the WACOM tablet. If I just use the mouse the problem does or has not yet returned. Check it out.

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GrizzlyHippo

Participating Frequently

I too think the WACOM driver is at fault. We are having awful problems with the screen view skipping around in InDesign when using the Wacom, but connect a mouse and it doesn't happen...

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pacomarquezpr

Participant

Hi to all! Just wanted to add my name to this list of people having problems with unresponsive keyboard commands when trying to access the tool bar. I've gone so far as to erase my HD and clean install Yosemite and PS but with no positive result. Hope the engineers get to this soon! All the best!

hamed mostafa

Participant

i still have the problem keyboard shortcuts stop working after 1/2 hour working, any suggestions.

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dri22451

Participant

i too am having these troubles. CC2014 intuos 3 wacom with upto date driver. os 10.9.5 Zoom keys not working. B for brush does nothing.... i have been using photoshop since day one guys, so that makes me older than most of the folks that work there....

this is a brand new fancy mac pro for me...... top of the line... all decked out.. my older machine is running os Lion 10.7.5. same CC 2014 same wacom intuos 3 , same driver...... no problems..

so i think the bad guy is Mavericks......

i am really frustrated. i just shelled out a ton of money for this fancy new mac pro.... suppose to speed up my photoshop work flow... i am a professional... time is money... and i am

clicking in and out of photoshop like i have a twitch.... trying to get my darn quick keys to work..... at this rate my old mac pro is faster........ yikes........ someone has to fix this asap.....

andy.d.bell

Known Participant

can you confirm that the Layer Style drop-down seems to be the root of this?

a few times (less than 5), i had my left hand on the wrong home row, and accidentally pressed a bunch of nonsense resulting in space + mouse-drag bringing up a weird zoom window instead of just moving the canvas.

but for the most part it's unresponsive keyboard shortcuts that fix themselves once i click out of PS....

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sdahdal

Participant

Yes I am also having the same issue.

For example if you are using the brush on a layer mask .... using X to switch back and forth between the foreground and background DOES NOT WORK unless you click out of the image frame and back in (or some other kind of strange workaround).

This is also present in MANY other areas.... shortcuts are simply not working as they used to...forcing us to go back to 2013

I am very surprised this is not noticed yet

Using clean install on MacPro OSX

andy.d.bell

Known Participant

I've been having the same problems, with the same shortcuts as you for a few months now, but they've gotten worse and worse lately.

windows 7, photoshop cc 14.2.1

I use a wacom and a peripheral keypad bound to all the shortcuts I use most often. I thought for a while I was just clumsily punching a keystroke that disabled or brought up alternate shortcuts, but after reading this thread I'm pretty sure it's more than that. It seems to be happening soon after selecting layer modes. Difficulty with the zoom tool seems to be the first problem, but then not long after all the other shortcuts start acting funny and/or not working at all; not just with the keypad either, my keyboard has the same problems.

andy.d.bell

Known Participant

Thanks to this thread, I found a solution for my troubles. All it takes is swapping active programs. Easy enough when you have a second monitor with a browser or lightroom or whatever open; just click over then back real quick. I mean, it sucks that you have to do that, but it's easy enough.

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Frenchpolisher72

Participant

I'm getting similar problems to many on here. Seems to have something to do with editing text my end. Photoshop works fine until I need to edit some text. Upon finishing the text amends, single key commands for switching tools no longer work. What I have noticed today is that if I subsequently click on a text layer to edit it, all of the single keys I've clicked suddenly appear in the copy.

I'm using OS X 10.8.5 on a 3.1 GHz Intel Core i7 iMac (late 2012 I think) and have no third party plug-ins.

Vegas Pete

Participant

I have the same problem....so is there no solution for this issue?

RavelWolf

Participant

I have the same problem but it appeared just after I updated OSX to Mavericks, I solve this by switching app, sometimes I have to do more than one time to make work the shortcuts again.

Trevor.Dennis

Community Expert

Rável wrote:
I have the same problem but it appeared just after I updated OSX to Mavericks, I solve this by switching app, sometimes I have to do more than one time to make work the shortcuts again.

There have been reports of keyboard shortcuts, and Workspace problems with Mavericks. I am a PC user so have no idea if the fixes work

http://forums.adobe.com/thread/1237273

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LaurenMonardo

Participant

I'm also having an issue where my Photoshop keyboard shortcuts aren't working properly (i.e. hitting "b" for brush, "z" for magnifying glass tool, etc) the command shortcuts such as Command+S for save, or Command+H for hide work fine. I'm running the most up-to-date version of Photoshop CC on MAC OSX 10.9 Mavericks. Any assistance is appreciated.

Thank you,

Lauren

Chris Cox

Legend

Also, what OS version?

What does the crash report say?

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wendyfernAuthor

Participant

hi. I'm on OS 10.8. There is no crash report. the keyboard shortcuts just stop working, photoshop really slows down, and then freezes. I have to force quit to get photoshop running again, but 1/2 hour later the povlem starts all over again. Wendy

Trevor.Dennis

Community Expert

Wendy is it all shortcuts or a few specifics? Do you have other apps running that might steal shortcuts away, like screen grabbers etc.? I have come across references for Wacom drivers causing the same problem for some shortcuts. If you have a Wacom tablet, make sure you have the latest driver. They go through more drivers than a taxi firm that doesn't pay it's employees.

Sumit Singh7733893

Participating Frequently

Hi wendyfern,

Please try to reset the preferences of Photoshop CC.

Mostly the corrupt preferences cause unexpected behavior.

Please refer following forum thread on "How to reset the preferences of Photoshop"

http://forums.adobe.com/thread/375776

Please let me know if still faicng the issue.

Regards,

Sumit Singh

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wendyfernAuthor

Participant

HI. I've tried getting rid of the preferneces, which works for about 1/2 hour. I've been to adobe technical support at least 5 times, and get temporary help, but the problem keeps coming back. i've had photoshop since version 4, and never had this problem. I'm on Mac OS 10.8. Thanks, Wendy

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