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wendyfern
Participant
September 11, 2013
Question

keyboard shortcuts not working in Photoshop CC

  • September 11, 2013
  • 40 replies
  • 78370 views

I have photoshop CC through Creatuve cloud.  My keyboard shortcuts stop working, then photoshop really slows down, then crashes.  I've been through Adobe support five times now, and it works for about 1/2 hour, then acts up again.  Any suggestions/reciommendations?  Thanks - Wendy Caro

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      40 replies

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      ianspanierphoto
      ianspanierphoto
      Participant
      December 18, 2014

      THE SOLUTION:

      Solution2: Install the White Window Workaround plug-in

      Note: This solution is for Photoshop CC (2013) and CS6 only.

      • Close Photoshop and download the following file to a location you can easily find.

        *WhiteWindowWorkaround.plugin1_0_6.zip

      • Unzip the file, WhiteWindowWorkaround.plugin, and move it to //Applications/Adobe Photoshop [Version]/Plug-ins/

      • You can verify the plug-in is installed by launching Photoshop and choosing Help > System Info.Scroll to the bottom of the text in the dialog and look for the plug-in name.

      E
      etherize
      Participating Frequently
      December 29, 2014

      I think I found the culprit in my case, at least.  It may have been Amazon music, which I guess was an add-on or plug-in.  Since I deleted it, everything seems to be working OK.  There was only one time that a shortcut didn't work, but so far, so good.  Hope this helps somebody else.

      D
      Daniel Perales Studio
      Participant
      December 11, 2014

      It's crippling! can't zoom in or out with the keys.  You can use navigator to zoom in and move around. You can also set in the General Preference the ability to zoom in and out with the mouse scroll. Still need to fix the problem Adobe!

      R
      rndllcprn
      Participant
      December 8, 2014

      Still no fix? latest update made it worse for me too. Shortcuts stop working immediately for me after I cycle through the fullscreen modes through F.

      B
      Brandon - Clearly Media
      Participant
      December 3, 2014

      My issues were resolved with the new Photoshop CC (2014) release–which is a massive step forward by the way.

      J
      JaymzNYC
      Participant
      December 4, 2014

      yeah me too. thanks

      E
      etherize
      Participating Frequently
      December 8, 2014

      The new Photoshop CC 2014 release didn't resolve the problem for men -- none of the suggestions offered have worked.  I recently had to reset my PS preferences, and now it's even worse.  Makes it all the more maddening that it's so sporadic.  How exciting -- it's like gambling, you never know if a keyboard shortcut will work!  (And like gambling, you usually lose.)

        H
        hamerco
        Participant
        December 3, 2014

        I had the same issue while having both Photoshop CC and Lightroom CC open, working with an exported smart clip from Lightroom to Photoshop. Once I closed Lightroom all keyboard shortcuts magically started working again.

        E
        etherize
        Participating Frequently
        December 15, 2014

        I wish closing LR worked for me, but no.

        A
        Arashrazavim
        Participant
        November 24, 2014

        iMac user:

        The same problem here! keyboard shortcuts stop working randomly... some time they work, other time they are not responsive. It has started recently as I upgraded to Yosemite. It is frustrating, I mean frustrating. look forward to hearing something from the staff with this regard. Cheers

        Chris Cox
        Chris Cox
        Legend
        November 24, 2014

        If you have Photoshop CC or older, install the WhiteWindowWorkaround plugin.

        And install the MacOS 10.10.1 update.

        E
        etherize
        Participating Frequently
        November 24, 2014

        Neither the WhiteWindowWorkaround nor the MacOS 10.10.1 update solved the problem for me.

        J
        JaymzNYC
        Participant
        November 20, 2014

        For me, its only the zoom out shortcut (command - ) that doesn't work. Zoom in works fine and when I hit the "z" key to switch the magnifying tool it works OK. Very weird. 

        And it seems to randomly work and then not for a while. Restarting computer doesn't help.

          G
          grayclee
          Participant
          October 4, 2019
          I am having the same problem. I recently got a new WASD keyboard and now all my shortcuts stopped working
          R
          rndllcprn
          Participant
          November 19, 2014

          Also experiencing keyboard shortcuts intermittently not responding on both my home and office PC. One is running Windows 7 and the other 8.1. Already tried re-installing and still the issue is not fixed. This started happening when I updated to 14.2.

          E
          etherize
          Participating Frequently
          November 14, 2014

          Add me to the growing list of people with keyboard shortcuts not working, or working only sporadically.  I'm using an iMac with Yosemite installed, I also have a Wacom tablet installed.  Sometimes I can't use a keyboard shortcut to select or switch tools, or change layer opacity, or clone, etc., etc., etc.  It's not a consistent problem, but it occurs more than 50% of the time I spend on Photoshop. 

          I have uninstalled and re-installed the Wacom tablet -- although the problem also occurs when I use a mouse -- as well as updated Wacom drivers.  I have reset Photoshop preferences numerous times.  I have installed the WhiteWindow plugin. 

          None of these "solutions" works.

            P
            pacomarquezpr
            Participant
            November 6, 2014

            I was given this link where you will find a plugin which will solve the problem but I am not able to post it here. In

            Menus, shortcuts, Lasso tool, or Photoshop stop working when using a Wacom tablet | Mac OS

            look for:

            WhiteWindow.plugin

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