Kick in the teeth for loyal subscribers as AI credits slashed

Still getting nowhere with Adobe on this issue. Despite being told all existing benefits would be retained when switching from the 20Gb monthly paid plan to the 20Gb annual plan they seem impervious to the fact that the number of credits has been reduced from 500 to 250.  

I think you're missing the point. Long standing subscribers are being penalised with a reduction in their plans, that's my concern here. People like me who have been subscribers for many years are at a disadvantage compared with new subscribers and Adobe's 'Promise' that exsting subscribers would continue to enjoy the same benefits that they have always had. That 'promise' has clearly been broken.

I don't get it. What did people do before 2023? Did they get any work done at all? Why would anyone need to use AI several hundred times a month?

I haven't gone near it, I don't intend to, and I feel absolutely no need to.

Just had to say this. Feel free to ignore.

I’m not trying to rationalize this change as a good thing, just saying that I’m not very surprised based on generative fill being such a new feature that is being developed so rapidly. The wording about credits has included many disclaimers about provisions and limits being very fluid and subject to change. Some features don’t consume credits in their early stages because they are trying to understand what typical usage vs cloud AI server resources was actually going to be; and then when they get a better idea of that, then they can adjust the baseline. 

For example the Generative Credits Overview says: 

That type of language has been used as far back as when they introduced generative AI, so my interpretation of that is we shouldn’t be surprised if the monthly limits, if the credits consumed by a feature, etc. change a lot over the next few years, and maybe multiple times: Could go up, could go down, by a little, or a lot. Maybe after a few years things will settle down as the whole industry gets a more long term view of how everyone actually uses these features at scale. (Another thing that may cause them to adjust is what rates the generative AI competitors set over time.)

So at least, speaking only for myself, I decided from the start not to assume that the numbers associated with generative credits were going to stay the same for long, and for the short term, they could change a lot in either direction at any time.

Out of interest, how many credits are you both using?

I feel like I am quite a heavy user of the tools that use Gen Creds, and yet I never seem to make a dent in my allocation.  I don't just use them for my own projects.  I also use them to test when responding to questions on this and other forums, and I don't get special credit for that.  

To be fair, I echo @LAMY2017 's comment and do think this is a bit mean, but when we first heard about Gen Creds we were told it was 1000 for a full sub, and just 100 for a single app and Photography plan.  Since then we were allowed a good few months without over use being counted and charged for, but I still never used more than 50(ish) creds in a month.

I share your pain, Brian. You had 500 credits?! I had 250 until this shell game, now I have 100. Shame on Adobe. Or should I congratulate them for figuring how to get blood from a turnip?

Only my last payment (sleight-of-hand unilateral change of contract on Adobe's part) shows when I look at my account. I have to contact Customer Support to find out how long I've been a customer (years and years).  I am not a new subscriber but am being billed as one. I guess watching crack dealers give away free rock gave them the idea. Can you say Class Action Suit?

I subscribe to an educational website that shall remain nameless. I was grandfathered in and have survived any and all increases, still pay the same yearly amount since at least 2017.