la aplicacion no abre

Question

el programa en window no abre, y cuando quiero verificar si hay algun problema con los pagos. no puedo acceder la cuenta ni a facturacion. no me deja. cesito resolver esto rapidamente no he podido trabajar por que no puedo acceder

Sameer K · Accepted Answer

Hey, @maryfelix_1327. Welcome to the Lightroom Community. I checked your account, and you have an active subscription.

The first thing you can try to update the subscription & device info in Lightroom is to sign out of the Creative Cloud app & sign in again.

If this does not work, try this:

Press CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter in the Creative Cloud app. Select 'Close Creative Cloud and related processes' > click on Go.
Go to Activity Monitor and force-stop any other Adobe-related processes. After all the other tasks are closed, the process called 'Adobe IPC Broker' must be closed.
Now use Spotlight Search & search for Keychain on macOS.
Clear out any certificates & signatures for Adobe.
Restart the Mac.
Sign in to the Creative Cloud desktop app again.

Let me know how it goes. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

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