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Nic-B
Known Participant
July 5, 2020
Question

Large blank squares randomly appeared, and ruined, photoshop file

  • July 5, 2020
  • 2 replies
  • 4010 views

Hi guys,

 

I was working on a large layered file last night and all of a sudden large-ish blank squares appeared within the whole file, on different layers, it wasn't just a white or black square like sometimes comes and goes when you zoom (a known issue), but this time it was like it literally deleted the area it covered. 

I had noticed this earlier in the day, but at that time the blank square was only on one layer and went away as I continued to edit, so I didn't think much of it. This time it affected so many layers and wouldn't go away at all.

 

I tried everything to fix it, (even if I stepped-back in undos it was still there so I don't think it had anything to do with my own editing).

I did a bunch of googling as well and have already tried many possible tricks/tips in regards to the graphic processing options etc etc, I can't tell you how many times I altered photoshop options then restarted the app/my computer, nothing changed.

If I duplicated the file the blank squares were then saved into the copy, unlike the original, if I tried to remove a layer and drag it onto a whole new canvas the empty square area went along with it, the whole file was basically corrupt (I lost days worth of work despite saving every 15mins, the blank square just wouldn't go away ruining all files involved).

I sadly can't post any screenshots as the file it happened to is confidential for a client, but hopefully my description is clear enough to understand~

 

I have the latest photoshop, with all latest iMac updates etc, I even tried opening the file into an older version of photoshop but it wouldn't go away. Oddly enough though if I viewed just the thumbnail preview image of the file in finder no blank squares appeared, so was pretty confusing.

 

Any advice is grateful, I'm pretty worried it's going to happen again on future documents, def. can't afford to lose so much work so instantly despite doing the right thing and saving so often. 

 

Thanks!

 

This topic has been closed for replies.

2 replies

sharim37917399
Participant
December 23, 2022

I fixed same problem after tying to fix it for an hour or more.  Eventually I discovered I just had too much open at the same time. I did not save any files that were corrupt because I had saved them when they were good.  I then closed all 10  ps files (many with 25 - 30 layers) I still had open - as well as my In Design program I was working with at the same time. Just to be on safe side, I also restarted computer and reopened the only files needed in photoshop.  Most of the files were perfect again. One wasn't and I had to replace corrupt layer (but this time the new layer stayed whole).  I suspect problem is caused by using too much memory with too many open projects and/or programs at the same time.

Hope this works for you

Participant
November 30, 2022

I Just had the same issue, it doesn't make sense ...

 

Nic-B
Nic-BAuthor
Known Participant
December 1, 2022

Unfortunately I never found out what was causing it. It was a couple of years ago now, I contacted Adobe and spoke with someone over their chat and they did something on their end (via my computer) but I don't know if that's what fixed it. Ever since I've been keeping Adobe & laptop (macbook) updated, soon as updates came about I install, even when new OS come about despite other bugs as this particular issue like scarred me haha, I lost /so/ much work, it was irreversible which was the confusing thing!  

It actually hasn't happened to me since thankfully, but it's worrying to hear that it has also happened to you - I hoped it was just a bug, that was since fixed it...I guess not 😕😕 

 

What Photoshop version are you using (and OS?).

 

Definitely worth reaching out to someone from Adobe via the chat, I don't recall being able to fix this one myself 😕😕 I also don't know what I did to even cause it..