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NemethR
NemethR
Participant
April 10, 2023
Answered

Layer Mask Glich Bug in Photoshop (24.3 and older)

  • April 10, 2023
  • 4 replies
  • 3659 views

Dear Team at Adobe,

I keep encountering this bug/glitch now for months, and finally decided to file a report.

While editing a picture, randomly my Layer Masks keep getting distorted.
I have no idea how the issue can be reproduced, but happens to me once every 2-3 hours at least.

Please see 01.jpg on how the Mask originally looked.
After doing a few things (retouching, tweaking a few adjustement layers), my mask suddenly got distorted. - See 2.jpg.
After hiding and unhiding the layer, the mask again got (differnetly) distorted - See 2.jpg, 3.jpg, 4.jpg, 5.jpg
(Every time I hide/unhide the layer, the distortion changes)

The distortion is visible also on the picture, and the full mask: - See 6.jpg, 7.jpg, how the mask itself changes. - You can see parts of the image, and distorted parts.
(Red "censorship" is applied to make sure its SFW.)

This happened me on previous versions of photoshop too, and both on my OLD PC:
Intel i5-760
16GB RAM
Nvidia GTX 750
Windows 10

And also on my NEW PC:
Intel i7-12700K
64GB RAM
Nvidia RTX 3070
Windows 11

So we can say, its not somethin on my PC, as I had it on both the old and the new, and they are very-very different.

Please look into it.

    This topic has been closed for replies.
    Correct answer CShubert

    Hi @NemethR 

     

    Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur? 

     

    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

     

    4 replies

    K
    KAPscreen
    Participating Frequently
    September 26, 2024

    I also have this happen.  On 2 very different pc systems, 2 different graphic cards

    Ayush Bakshi
    Ayush Bakshi
    Inspiring
    April 24, 2024

    Same here even in the version 25.5.1 after deactivating "Native Canvas" 

    Funny how they are implimenting AI and can't get the very basics right.

      J
      jesusarabia@gmail.com
      Participant
      June 28, 2024

      LLevo tiempo sufriendo este problema, y otros que nunca había visto desde que empecé a trabajar en photoshop, allá por la versión 4.0, con ordenadores mucho menos potentes que el smartophone más básico. Pensaba que era por seguir trabajando con un mac con procesador intel, pero me encuentro con la sorpresa de que con m2 pro también se producen estos fallos; en funciones básicas como aumentar o reducir el lienzo, con la lupa, o como el caso que se describe aquí, problemas graves de visualización de las máscaras, algo básico en el uso de photoshop. Es realmente indignante y frustrante; por primera vez en décadas, me dan ganas de pasarme a linux y trabajar con gimp, o la alternativa a a photoshop que haya.

       

      J
      jesusarabia@gmail.com
      Participant
      June 28, 2024

      He de añadir que he resuelto, aparentemente, el problema activando la opción de usar procesador gráfica, en la pestaña rendimiento. Igualmente me parece sonrojantes los problemas que se dan en photoshop en los últimos tiempos.

      CShubert
      Community Manager
      CShubertCommunity ManagerCorrect answer
      Community Manager
      April 10, 2023

      Hi @NemethR 

       

      Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur? 

       

      It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

       

        ジ
        ジョルダーノ
        Inspiring
        April 10, 2023

        You're not alone, I've been seeing this behaviour all the time, too. Since it's happening randomly I thought it would be difficult to replicate (at least for the people here), so I gave up: I close the document and reopen it again.

        Beside, I also see that sort of pixelation/distortion while painting the mask (blotchy painting).

        My specs are kind of between your two machines (amd 2600x, 1070ti, 64gb ram, win 10). 

        Glad to hear I'm not alone, though.

         

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