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Answered

Layers after 2021 disappearing

Forum|Forum|5 years ago
October 23, 2020
13 replies
11171 views

The content on layers that i try moving together seems to disappear.

I select 2 or three layers together and then try moving them and teh content on the layers either disappears or gets the left half cut off when you drag the layers with move tool. You still have the red guides showing what you are moving but the content / images are not visible. Only way to get them visiible again is to click on the hide/show layer eye icon.

Problem or error

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Correct answer NoiseCrime

So after trying many fixes with making changes to various preferences and other settings I took the annoying path to reset all warnings and all preferences back to default. Before that I made sure to make a note of every preference I had set up so I could restore them.

Thankfully this seems to have fixed the issue of layer content disappearing. Weirdly though I've restored all my previous settings and the problem has not returned. I can only assume that there is very poor QA in terms of updating and checking preference settings between version updates as something was causing this that a full reset fixed.

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illgnosis

Participating Frequently

OK, the reason I was having some real issues is becuase the old CTRL+SHIFT+ALT on restart wasn't resetting my preferences. I had to go in and click the box on the General Prefs page to reset on quit. Which seems to have fixed teh issue of image layers disapearing but has not fixed the issue of type not showing the cursor or and highlights when editing text. I am so tired of dealing with PS bugs. whcih is why I was using 2019 for the last 9 months. Please let me install 2019 unless you're actually gonna fix this stuff.

mglush

Community Expert

Hi,

We are so sorry you are having these issues. Please know that the engineers are working on getting them fixed. Here is a link to a help doc that explains how to install previous versions of Photoshop: https://helpx.adobe.com/download-install/using/install-previous-version.html#Howtoretainpreviousversionsofyourappwithautoupdate

Also help doc will give you some work arounds to the Known Issues that have come up: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

Let us know if you are still having issues.

Michelle

A

Aidelank

Participant

hello I would like to install photoshop 21.0.3 but that's not listed in my CC app. I followed all the instructions on that page and there's still nothing showing up. All the versions below 21.2.4 are gone.

I also contacted Adobe support but they can only provide me an installation pack for 21.0. Does it mean photoshop versions that are below 21.2.4 will no longer be downloadable in CC app?

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illgnosis

Participating Frequently

This is also happening to me. I woudl really like to install an older version of Photoshop but there is not longer a way to instal 2019.. the only recent version taht works for me.. I am so damn angry about this. It is really messin gup my workflow. Type is all messed up too for me. MFing adobe! ughhh

JJMack

Community Expert

Can you post some screen captures and explain each posted screen capture. It is hard to understand what you are writing. Seems to disappear. Do they or do the not? Do the get cut off or are half their content positioned outside the canvas bounds are the visibility state changed or not.

JJMack

janer83945353

Participant

Open a psd and the image does not appear or appears in part and I can do nothing with it. If I succeed in opening it and try, for instance, to zoom the image 'disappears'. Nothing is working right! What is going on? See my attachments and please try and explain.

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